Director of Housekeeping

Insero Talent Solutions is partnering with a growing hospitality organization in the Rochester area to recruit a Director of Housekeeping. This is an exciting opportunity to join the leadership team of a well-established luxury property recognized for delivering exceptional guest experiences. The Director of Housekeeping will provide leadership for all housekeeping operations across the property, ensuring guest rooms, public spaces, and back-of-house areas consistently reflect the organization's high standards of cleanliness, presentation, and service. This individual will lead a dedicated housekeeping team, oversee daily operations, drive process improvements, and collaborate closely with hotel leadership to deliver an outstanding guest experience. This position offers the opportunity to make a meaningful impact within a collaborative leadership team while contributing to the continued success of a premier hospitality destination. Responsibilities: Provide leadership, coaching, and day-to-day direction for the Housekeeping team, fostering a culture of accountability, teamwork, and exceptional service. Oversee daily housekeeping operations to ensure guest rooms, public spaces, and common areas consistently meet luxury hospitality standards. Develop staffing plans, schedules, and departmental workflows that align with occupancy levels and operational demands. Recruit, train, mentor, and develop team members while promoting employee engagement and professional growth. Maintain quality assurance programs through routine inspections, operational audits, and continuous process improvement initiatives. Oversee housekeeping inventories, supplies, linen management, and departmental resources to support efficient operations. Partner closely with Front Office, Facilities, and hotel leadership to ensure seamless daily operations and an exceptional guest experience. Support departmental budgeting, payroll, purchasing, and operational planning. Promote a safe working environment by ensuring compliance with company policies, safety standards, and operational procedures. Foster a guest-first culture by responding to service opportunities, implementing improvements, and maintaining high levels of guest satisfaction. Requirements: 5+ years of progressive housekeeping or hospitality leadership experience, preferably within hotels, resorts, or luxury hospitality environments. Demonstrated experience leading, developing, and motivating large operational teams. Strong understanding of housekeeping operations, quality standards, scheduling, inventory management, and departmental planning. Proven ability to prioritize multiple responsibilities while maintaining exceptional service standards. Excellent leadership, communication, organizational, and problem-solving skills. Experience with hotel property management systems and workforce management software is preferred. Ability to work a flexible schedule, including evenings, weekends, and holidays, based on operational needs. #J-18808-Ljbffr Insero Talent Solutions