BDC Customer Care Specialist

Bruner Auto Group/Bruner ToyotaAt Bruner Auto Group/Bruner Toyota, we have devoted ourselves to helping and serving our customers to the best of our ability. The Bruner Auto Group Family has been in business since 1962. We first came to the Brownwood area in 2007 and moved to our new location in Early in 2013. We value each and every one of our employees. We are searching for employees that will help lead us to hit our goals!Job DescriptionThe BDC Customer Care Specialist will be responsible for coordinating all incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and acting as the first point of contact for customers.BenefitsHealth InsuranceDental InsuranceVision InsuranceLife Insurance401k401K MatchPaid VacationPaid Time Off after 90 daysBDC Customer Care Specialist ResponsibilitiesPromote and seek out opportunities to deliver a top-notch customer experienceInteract with customers to identify their individual needs and opportunities for new/used cars sales presentationsWork closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRMComplete phone calls as assigned by the BDC ManagerAct as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting rolesConduct sales department service toursStay informed about new products, features, accessories, etc., and their benefits to customersAttend product and sales training as requested by BDCAttend sales meetingsBDC Customer Care Specialist RequirementsHigh school diploma or general education degree (GED)Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulationsStrong writing skills to write reports, business correspondence, procedure manuals, advertising copyPresentation skills to share information and respond to questions from groups of managers, clients, customers, and the general publicMathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volumeAbility to interpret and follow instructions shared in written, oral, diagram, or schedule formClean driving record & valid driver’s licenseBruner Auto Family is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.