Production Reliability Engineer II

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.


Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose


This position is responsible for stability, performance, and growth of key business platforms.


Essential Functions

• Work closely with Production Reliability Engineers, Product Owners, Architecture, Security, Engineering, and other teams to collaborate on requirements, priorities, etc. Provide input and guidance to platform projects to ensure reliability, scalability, current functionality, capacity, and performance requirements are not adversely impacted.
• Documents, manages, and supports code deployments, hardware upgrades, patching, certificate renewals into the Customer Acceptance Testing (CAT), Disaster Recovery (DR) and Production (PRD) environments. Perform the appropriate functional, regression, performance and other assisted testing.
• Work closely with Product and Customer Enablement Team to maintain up to date topology diagrams and business workflow diagrams for supported platforms.
• Review, provide clarification, update, and manage Business Review Documents (BRD) and Production Readiness Checklists (PRC). Provide status report updates as requested by Project Managers and company leaders. Prioritize, manage, and keep current on tasks, stories, and assignments within team Kanban board.

• Identify, create, and publish customer communications regarding maintenance windows, code deployments, Disaster Recovery Exercises or any other potential customer impacting events within Customer Acceptance Testing (CAT), Disaster Recovery (DR) and Production (PRD) environments.
• Identify areas where efficiencies and/or automation could: improve processes, reduce, or eliminate manual processes, reduce risk, and provide a better user experience. Work with others to architect the solution, create the epics or stories required, prioritize, test, implement and measure the improvements.
• Support the company commitment to risk management and protecting our integrity and confidentiality of systems and data. This is not limited to but can include: identifying, creating, documenting, managing, and supporting Self-Identified-Issues (SII's)
• Provide support on testing, timelines, and requirements for bank on-boarding
• Review changes in User Acceptance Testing (UAT) and participate in discussions for scheduling what changes will be deployed and into which environment

• Assist in triage and support incident or request tickets and their corresponding Service Level Agreements (SLA's)
• Identify, track, manage, and report on Service Level Agreements (SLA's)
• Assist in creation, standardization and use of Status Cast communications as needed for customer communication on incidents and/or deployments
• For Telco/Transmissions-focused position:
  • Manage client implementations related to external connectivity needs such as telecom, SSL certs, networking, and transmissions.
  • Create all necessary network connectivity requests such as telco setups, firewall requests, etc.
  • Follow transmission templates for automated file transfers between clients and production systems.
  • Support administration of File Transmission software applications, configuration files and various system components that support the movement and management of file deliveries.
  • Work with all other Early Warning departments to perform ad hoc, or to automate ongoing, file transfers between various production systems.
  • Complies with all security policies and procedures to ensure the highest level of integrity relative to data protection, confidential and sensitive information, and security within the workplace

Minimum Qualifications

• Education and/or experience typically obtained through completion of a bachelor's degree in Computer Science, Information Systems, or other related fields.

• Typically have 2 - 5 years or more of related experience
• Knowledge of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) disciplines, practices, and procedures
• Familiarity with Agile Methodology, development and project management requirements focused on system performance and reliability.
• Ability to relate business needs to system capabilities and fully understand the role of the systems and impacts on the business.
• Advanced knowledge of platform architecture systems and requirements.

• Strong attention to detail and accuracy, policy compliance and documentation.
• Ability to manage multiple priorities and perform strategic decision-making. Ability to analyze problems and review multiple alternate solutions including analysis of advantages, potential risks and remediations.
• Effective written and verbal communication with all levels of internal teams and/or external customers.
• Background and drug screen.
• Telco/Transmissions-focused:
• Education and experience typically obtained through completion of a Bachelor's Degree in Computer Science, Information Systems with experience supporting users and an ability to relate business needs to system capability OR Education and experience typically obtained through completion of various technology certifications in systems and networking
• Computer operations experience with knowledge of networking and distributed systems coupled with the ability to apply this toward business operations OR experience with solid technology capabilities and a comfort level with applications and batch jobs.
• Knowledge of telecom/network functions and transmission protocols such as, TCP/IP, SFTP or Connect:Direct, Cisco or Juniper networks

Preferred Qualifications

• Knowledge and/or experience with customer implementations is a plus.
• Amazon Cloud certification

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

The base pay scale for this position in:
Phoenix, AZ in USD per year is: $66,000 - $82,000.
Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off - Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.


Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home | E-Verify.