HVAC Field Service Manager

Job Description

Job Description

About the Role

Sunrise Comfort Solutions is seeking a high-energy, technically proficient  HVAC Field Service Manager to lead our service and maintenance divisions. This isn't just a desk job; you will be the driving force behind our technical excellence, responsible for scaling our service department, mentoring the next generation of technicians, and ensuring our customers receive world-class comfort solutions.

Core Responsibilities

Team Leadership & Development

• Recruit & Retain: Lead the hiring process to build a premier team of service and maintenance professionals.

• Mentorship: Facilitate career development through regular performance reviews and goal-setting.

• On-the-Job Training: Conduct consistent  in-field ride-alongs to provide real-time coaching on technical skills and customer service soft skills.

• Training Lab: Assist in the design and launch of a state-of-the-art  on-site training lab for hands-on technician development.

Operational Excellence

• Software Integration: Deploy and manage service-based software (FSM) to ensure consistency, efficient dispatching, and streamlined documentation.

• Quality Control: Implement rigorous standards to achieve a significant  reduction in service-related callbacks .

• Best Practices: Champion industry-standard safety and technical protocols across the entire department.

• Technical Liaison: Act as the primary point of contact for complex technical escalations, providing remote support to technicians in the field.

Strategic Management

• Financial Planning: Develop and maintain competitive service pricing models and labor rates.

• Goal Setting: Participate in management meetings and strategic planning to define and hit departmental  KPIs (e.g., revenue targets, maintenance contract growth, and efficiency ratings).

• Curriculum Design: Collaborate on a comprehensive training curriculum that keeps the team ahead of evolving HVAC technology.

Additional Professional Expectations

• Inventory & Asset Management: Oversee truck stock levels and tool maintenance to ensure technicians have what they need to succeed.

• Customer Relations: Step in to resolve complex customer concerns, turning challenging situations into long-term loyalty.

• Vendor Partnerships: Maintain relationships with parts and equipment suppliers to ensure the best pricing and availability.

Qualifications

• Experience: Minimum of 5–7 years in HVAC service, with at least 2+ years in a leadership or supervisory role.

• Certifications: EPA Universal certification required; NATE or specialized manufacturer certifications (Carrier, Trane, Mitsubishi, etc.) are highly preferred.

• Tech-Savvy: Comfortable navigating Field Service Management software and mobile technology.

• Mindset: A "lead by example" attitude with a passion for teaching and process improvement.

Benefits & Perks

At Sunrise Comfort Solutions, we believe in taking care of the people who take care of our customers.

• Compensation: $100k+ base salary plus performance-based  bonuses .

• Transportation: Company vehicle provided (including fuel card).

• Health & Wellness: Eligibility for  Medical plans and Dental coverage.

• Financial Security: 401(k) enrollment options and Short-Term Disability insurance.

• Growth: The opportunity to build a legacy through our new training lab and strategic initiatives.

\nCompany Description

Sunrise Comfort Solutions located in West Chester Pennsylvania is looking for a HVAC Service Tech that our looking to grow their career in the HVAC industry. If you are the type of person that has a high attention to detail and is looking to expand your knowledge and skillset, we want you. We are a fast growing company that is new to Chester County but not new to HVAC, having been in business since 2006 and rapidly expanding each year. If you are looking for competitive pay, some benefits that include paid vacations and healthcare, along with continual education and certification training to ensure you are at the top of the industry, we are the company for you. If you are looking for a job, keep looking, if you are looking for a career with upward mobility and multiple business segments you can migrate to, call us. We are looking for just a top employee to join our team, if you think you this sounds interesting contact us, you will be glad you did.

Company Description

Sunrise Comfort Solutions located in West Chester Pennsylvania is looking for a HVAC Service Tech that our looking to grow their career in the HVAC industry. If you are the type of person that has a high attention to detail and is looking to expand your knowledge and skillset, we want you. We are a fast growing company that is new to Chester County but not new to HVAC, having been in business since 2006 and rapidly expanding each year. If you are looking for competitive pay, some benefits that include paid vacations and healthcare, along with continual education and certification training to ensure you are at the top of the industry, we are the company for you. If you are looking for a job, keep looking, if you are looking for a career with upward mobility and multiple business segments you can migrate to, call us. We are looking for just a top employee to join our team, if you think you this sounds interesting contact us, you will be glad you did.