Critical Facility Technician Lead--NIGHT SHIFT

Critical Facility Technician Lead--NIGHT SHIFT

The Critical Facilities Operations Technician Shift Lead oversees real-time shift operations for mission-critical data center infrastructure. This role leads on-shift technicians, monitors facility systems, coordinates incident response, supports preventive and corrective maintenance, and ensures all work is performed safely and in accordance with established procedures in a 24/7 critical environment.

Job Description

• Lead assigned shift operations for critical electrical and mechanical infrastructure, including UPS systems, generators, switchgear, PDUs, CRAC/CRAH units, and BMS/DCIM platforms.
• Continuously monitor facility systems through BMS, EPMS, and DCIM tools; acknowledge, investigate, and respond to alarms, alerts, and abnormal operating conditions.
• Execute and enforce Standard Operating Procedures (SOPs), Methods of Procedure (MOPs), and Emergency Operating Procedures (EOPs), including pre-task review and post-work documentation.
• Provide day-to-day technical guidance to on-shift technicians, assign priorities, verify work quality, and reinforce safe work practices.
• Act as the initial point of response for facility incidents by troubleshooting issues, stabilizing conditions, escalating as needed, and supporting root-cause analysis.
• Coordinate vendor access and on-site work activities, ensuring compliance with site safety, security, and critical environment protocols.
• Perform, support, or supervise preventive and corrective maintenance on assigned electrical, mechanical, and controls systems.
• Maintain accurate shift logs, alarm response records, incident reports, maintenance documentation, and turnover notes.
• Ensure compliance with safety and regulatory programs, including lockout/tagout, electrical safe work practices, arc flash procedures, and OSHA requirements.
• Conduct structured shift turnovers, clearly communicating system status, open work, active risks, alarms, and required follow-up actions.
• Support minor project work, commissioning activities, system testing, and change activities while maintaining operational continuity.