People Operations Generalist

What You’ll Do Employee Lifecycle & HR Operations Support core HR operations across onboarding, offboarding, employee changes, documentation, and employee records Help deliver a smooth onboarding experience for new hires, including pre-start coordination, first-day logistics, documentation, and follow-up Coordinate offboarding processes, including system updates, equipment coordination, and employee communications Partner closely with HRBP(s) to prepare for terminations including creating confidential exit guides and prepping severance packages Conduct exit interviews and document insights Maintain accurate employee records in Rippling and other People systems Draft and maintain HR documentation, process guides, templates, and employee communications Triage and respond to employee questions and route issues appropriately when escalation is needed Manage high-volume, process-driven HR work while maintaining accuracy and confidentiality Payroll, Benefits & Leave Administration Support Partner with the internal payroll team to support employee changes, data accuracy, and payroll-related questions Provide administrative support for benefits, 401(k), PTO, leave policies, and related employee questions Serve as a point of contact for employees and vendors, including Sparrow for leave administration Support benefits documentation, employee communications, and recurring administrative processes Own intake for leave and accommodation requests, triaging sensitive situations with discretion and escalating or directing cases to the appropriate resources as needed HRIS, Systems & Process Improvement Support reporting, audits, employee data updates, and recurring HR processes Identify manual processes that can be improved, documented, or automated Create and maintain trackers, checklists, templates, and workflows that help the People team operate more efficiently Support basic people reporting, including headcount, turnover, onboarding status, offboarding status, and compliance tracking Help clean up and improve existing processes where documentation or ownership is unclear Leverage AI tools to automate manual processes and build workflows to improve operational efficiency Compliance & Immigration Coordination Support HR compliance administration across federal, state, and local employment requirements Assist with audits, employee documentation, policy acknowledgments, and compliance tracking Support I-9 and reverification processes, background check, employment verification, and personnel file processes Help ensure employee records and HR processes are consistent, accurate, and well-documented Culture & Employee Experience Support Support employee engagement, recognition, and culture initiatives Provide responsive, helpful support to employees while maintaining appropriate confidentiality Drive improvements to the employee experience through better processes, clearer documentation, and consistent follow-through What You’ll Bring Experience & Background 3 to 5+ years of experience in People Operations, HR, HR coordination, or a related role Experience supporting the full employee lifecycle, including onboarding, offboarding, employee changes, records, and employee questions Experience with benefits, payroll coordination, leave administration, compliance tracking, or HR documentation Experience working in a startup, high-growth, or fast-changing environment preferred Experience with Rippling or another HRIS preferred Experience supporting immigration processes or working with immigration counsel is a plus Experience in a multi-state or global company environment is a plus Skills & Approach Highly organized and comfortable managing a high volume of administrative HR work Strong attention to detail and strong follow-through Clear, professional written communication skills Comfortable handling sensitive employee information with discretion Strong judgment and ability to know when to ____ Process-oriented mindset with a desire to improve how work gets done Comfortable working quickly while maintaining accuracy Able to operate in ambiguity and help bring structure to recurring work Strong employee service mindset and willingness to jump in where needed This Role Is a Great Fit If You Enjoy high-volume HR operations and administrative work Like being close to the details and making sure processes run correctly Are comfortable supporting employees, managers, vendors, and internal teams Take ownership of your work and follow through without needing heavy oversight Care about accuracy, documentation, compliance, and employee experience Like improving processes, cleaning up messy workflows, and creating structure Want to grow in a fast-paced People function Compensation & Benefits We believe compensation should be thoughtful and aligned with the people we hire. Your total rewards package includes meaningful equity, medical, dental, and vision coverage, unlimited PTO, and additional benefits. Your level and compensation will be determined based on your experience and how you show up throughout the interview process. We are happy to walk candidates through how we think about leveling and compensation. Target cash compensation for this role based on location: $125,000 to $145,000. #J-18808-Ljbffr