Customer Onboarding Specialist - Coffee (Upstate New York)

Customer Onboarding Specialist - Coffee (Upstate New York)

The Nestl Professional Solutions at Nestl USA leverages its position as the world's largest food and beverage company to bring brands that you enjoy in your home, to other areas of your life such as the workplace, restaurants, hotels, and your neighborhood College or University. Our portfolio of products and solutions includes beloved brands such as Stouffer's, Coffee mate, Nescaf, and Starbucks. With our extensive networks and industry knowledge, we offer unparalleled support and guidance to foodservice operators, ensuring their success in a competitive market. We strive to contribute to a healthier future by providing the finest ingredients and operational knowledge to every type of foodservice operation. The strength of our trusted brands is supported by a team of skilled professionals who are dedicated to deepening their industry experience. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate creative, branded food and beverage solutions that address a wide variety of needs. Our employees thrive on opportunities to grow and develop within the food-service industry, ensuring that we are always at the forefront of industry trends and innovations.

This position is not eligible for Visa Sponsorship. Nestl Professional Solutions is hiring a Customer Onboarding Specialist in the Upstate New York (Albany, Syracuse, Binghamton) area to partner with Customer Account Leads, Distributors, and Service Teams, to onboard new business and grow with our existing customers. This is a field-based role, and the preferred home-office base is Upstate New York. This role is responsible for all facets of customer onboarding and continued customer service including equipment installation, training, compliance, and service coordination in their geographical territory. The Customer Onboarding Specialist will contribute to organizational goals by ensuring flawless execution, product stocking and compliance, and high levels of customer satisfaction across a multi-state territory and be responsible for:

• Ordering, Scheduling, and Coordination: Manage installations and ensure site readiness for all new and existing accounts within the assigned territory.
• Salesforce Proficiency: Utilize Salesforce to communicate effectively, manage operations, and track service needs with Service Supervisors and Technicians.
• Training and Presentations : Conduct onboarding and refresher training for new accounts, creating training materials and delivering presentations to diverse groups. Comfort in public speaking is essential.
• Collaboration: Work closely with customer account leads, distributors, and service teams to ensure successful onboarding and identify incremental and cross-selling opportunities.
• Operational Management: Oversee product compliance with Nestl Professional Solutions owned dispensers and optimize brand merchandising at the point of consumption.
• Physical Involvement: Be prepared for physical tasks, including setting up coffee machines and equipment, while managing both mental and physical demands of the role.

Qualifications:

• Proven experience in food and beverage operations and project management skills.
• Familiarity with Salesforce or other CRM systems is essential
• Intermediate skills in Microsoft Office (Email, PowerPoint, Word).
• Ability to work variable hours, including evenings and weekends, and to travel extensively.
• Strong problem-solving skills and the ability to analyze issues to provide effective business solutions.

What we offer:

• Company Car: For your professional and personal use.
• Growth Opportunities: You own your career, and we provide limitless opportunities to grow.
• Total Rewards: You will receive excellent benefits and compensation.

The approximate pay range for this position is $90,000.00 to $115,000.00. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. Nestl offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position.

It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestl. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestl seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestl home. The Nestl Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at View email address on click.appcast.io or please dial 711 and provide this number to the operator: View phone number on click.appcast.io.

This position is not eligible for Visa Sponsorship. Review our applicant privacy notice before applying at Job Requisition: 410770