End User Support Technician

End User Support TechnicianNew YorkSoros Fund Management LLC (SFM) is a global asset manager and family office founded by George Soros in 1970. With $28 billion in assets under management (AUM), SFM serves as the principal asset manager for the Open Society Foundations, one of the world's largest charitable foundations dedicated to advancing justice, human rights, and democracy.Distinct from other investment platforms, SFM thrives on agility, acting decisively when conviction is high and exercising patience when it's not. With permanent capital, a select group of major clients, and an unconstrained mandate, we invest opportunistically with a long-term view in a wide range of strategies and asset classes, including public and private equity and credit, fixed income, foreign exchange, and alternative assets. Our teams operate with autonomy, while cross-team collaboration strengthens our conviction and empowers us to capitalize on market dislocations.At SFM, we foster an ownership mindset, encouraging professionals to challenge the status quo, innovate, and take initiative. We prioritize development, enabling team members to push beyond their roles, voice bold ideas, and contribute to our long-term success. This culture of continuous growth and constructive debate fuels innovation and drives efficiencies.Our impact is measured by both the returns we generate and the values we uphold, from environmental stewardship to social responsibility. Operating as a unified team across geographies and mandates, we remain committed to our mission, ensuring a meaningful, lasting impact.Headquartered in New York City with offices in Greenwich, Garden City, London, and Dublin, SFM employs 200 professionals.The End User Support (EUS) team provides 24x7 support globally and has a total of 4 support staff, New York City (2), Greenwich (1), and London (1) and report to the End User Support manager.As part of the EUS team at SFM, the End User Support Technician is responsible for directly supporting users in the NYC office, as well as indirectly supporting the offices across the globe. The End User Support Technician will work closely with the Systems, Cloud, Desktop Engineering, and Cyber Security teams in assisting to troubleshoot and ensure end user system and application reliability but also rolling out both desktop and other infrastructure projects. The role requires quick thinking and excellent troubleshooting skills to be coupled with the ability to provide a consistently high level of customer service, against a well-established and diverse suite of technology consisting of the full Microsoft stack, various cloud and SaaS solutions, and a variety of management and administration tools.Location: NYC – 5 days a week in the office.Major ResponsibilitiesEnsure that customer inquiries are handled promptly and effectively and that customer issues are resolved in a timely and satisfactory manner.Troubleshooting all end user hardware issues, including desktops, laptops, mobile, and any other related devices, both in the office and at home.Maintain and support telephony, conference room setups, and printers.Log all work clearly and consistently in our ticketing system, including steps taken and resolution.Inventory and record keeping of all applications and desktop hardware.Maintain adherence to our existing change control and documentation process.What We Value1-2 years in a Microsoft-based end user support role preferred (can include internship experience).Bachelor's degree in computer science or other relevant fields preferred.Experience with supporting any Microsoft technologies including Microsoft Office apps, Windows 10/11, Teams, OneDrive.Excellent written and oral communication skills along with collaborative team skills are required.Basic troubleshooting skills and mindset, with the ability to identify problems and suggest relevant meaningful resolutions.Basic understanding of networking concepts (Wi-Fi, VPN, IP addresses) and common troubleshooting logic (isolate the variable, reproduce the issue, check the simplest explanation first)Experience in any automation, scripting languages, or PowerShell basics a plus.Prior internships or experience in Finance or trading environments, or retail experience a plus.We anticipate the base salary of this role to be between $75,000-$85,000. In addition to a base salary, the successful candidate will also be eligible to receive a discretionary year-end bonus.In all respects, candidates need to reflect the following SFM core values: Smart risk-taking // Owner's Mindset // Teamwork // Humility // Integrity