Emergency Services Desk Coordinator Water / Fire / Mold - Orlando

Mitigation Project Coordinator

Pay Range: $18.000 - $22.00/hour Reports to: Emergency Services Department Manager / ESD Project Managers Work Schedule: Monday-Friday 8am-5pm (this is not a remote position)

Position Overview

Professionally and compassionately help property owners put their lives together after a flood, fire, or other life changing event. In this capacity you will be working alongside our Mitigation team in assisting in communicating with property owners, staff members, material providers, and subcontractors. In addition, you will help with project scheduling, follow-up, and managing the paperwork flow. The Project Coordinator provides assistance to the Emergency Services Department by coordinating project activities related to mitigation and contents projects. Their main duties are to ensure the continuity and efficiency of each project from start to finish through clear communication to all parties involved. The Project Coordinator handles multiple projects within a fast-paced environment and is open to constant changes and challenges. The ideal candidate is a highly organized individual who can manage multiple projects at once in the absence of day-to-day guidance.

Responsibilities

• Organize and maintain Project Files (hard and soft copies)
• Phone calls to schedule work and to follow work flow progress
• Demonstrate patience and compassion with customers
• Deliver necessary paperwork to customers, to administrative department and team
• Professionally handle any complaints
• Assist with scheduling of the job through final completion
• Represent the Paul Davis principles of honesty and integrity
• Prepare and/or edit internal scopes of work, estimates, budgets, letters, faxes, memos, and emails
• Communicate with property owners/managers/tenants and insurance adjusters
• Acts as a liaison between the customer and the Project Managers to ensure project success
• Address questions/concerns throughout the project
• Perform tasks required by the Project Managers in support of project needs
• Be aware of all aspects of the scopes of work so proper assistance to the Project Manager can be provided
• Responsible for tracking project changes and producing updated schedules
• Review project information and compile schedules promptly
• Tracks the progress of all new and ongoing projects and maintains up-to-date notes
• Submit any required information to the client as directed by the Project Manager
• Report to the Project Managers for all issues
• Assist with reception relief as needed
• Insure TPA compliance
• Attend PAUL DAVIS training courses as required
• Other duties as assigned

Qualifications and Required Skills

• Minimum High School Diploma, Post-Secondary Preferred
• Minimum 3+ years office based experience
• Minimum 40+ wpm
• Strong working knowledge of Microsoft computer software (e.g. Excel, Word, and Outlook)
• Experience using office equipment (telephone, copiers, scanners, fax, printers, etc.)
• Excellent communication skills (both written and verbal)
• Strong aptitude to work within deadlines (both independently and as part of a team)
• Integrity, honesty and responsibility with a desire to contribute to a team
• Highly organized with attention to details
• Knowledge of Xactimate and/or XactAnalysis preferred but not essential
• Prior restoration experience and/or construction preferred, but not essential

We Offer a Competitive Compensation And Benefits Package, Including:

• 50% employer paid health insurance
• Company-matched retirement savings plan
• Paid time off
• Holiday Pay
• Paid training opportunities

Disclaimer: Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Join the Paul Davis team and start to love what you do and do what you love!