Hospitality Ops Support

Job Description

Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
  
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:
The administrator will be responsible for the daily dispatching of work orders to the appropriate individuals’, ensuring timely and effective response. This individual will administratively assist the housekeeping leadership team with required duties, including data entry and organization of work orders, and clarification of information required to properly complete tasks. This role will also be responsible for helping management schedule and track project completion, as well as unit inspections. Additional administrative tasks may be assigned as required.

Job Specifications:

• Starting Wage: $20.00/hr - $22.19/hr
• Employment Type: Year Round (11-month)
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age 
• Housing Availability: No 

Job Responsibilities:

• This position will report to housekeeping leadership, however will be responsible for property wide, departmental communication
• This position will need to work closely with their stakeholder groups in addition to their direct boss. Stakeholder groups to include: Building Maintenance, Housekeeping, Guest service, Property Managers, and in some circumstances, guests and owners.
• Clarify the priority of work requests, assign those tasks to the appropriate parties, and follow up with appropriate team members on the status of those requests.
• Act as department administrator for GXP – Attending appropriate Trainings and office hours if needed. This position will be required to produce reporting from these systems as necessary.
• Assist in training new hires into the housekeeping department on all appropriate systems to ensure it is being utilized appropriately and effectively.
• Attend all regular scheduled meetings with the managers and teams.
• Assist when the housekeeping leadership team is out of the office or unavailable.
• Complete a daily handover email to be sent for tracking and accountability purposes
• Help track and record housekeeping department projects and dispatch tasks to staff as required.
• Other duties as assigned

Job Requirements:

• Must have high school diploma or equivalent
• Must speak English and have strong verbal and written communication skills
• Bi-lingual in Spanish – preferred.
• Must be proactive in gathering and passing on information
• Proficient in Microsoft Office
• Possess the ability to work well in a team environment
• Detail oriented
• Must be able to work under pressure 

The expected pay range is $20.00/hr - $22.19/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  512771
Reference Date: 11/29/2025 
Job Code Function: Housekeeping