End User Support Specialist

Job Description

Job Title: End User Support Technician

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Location (city, state): Bath, NY

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Assignment Type: 6 month Contract to Hire

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Pay: $30-35/hour (approximately $65,000–$75,000 annually)

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Work Schedule: Full-time, onsite

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Benefits: This position is eligible for medical, dental, vision, and 401(k).

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Job Description:

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We are seeking an experienced End User Support Technician to provide onsite technical assistance and maintain IT systems within a manufacturing environment. This individual will support employees with hardware, software, mobile devices, network connectivity, and facility technology while helping minimize disruptions to daily operations.

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Key Responsibilities:

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• Provide onsite and remote technical assistance to employees, resolving escalated hardware, software, and connectivity issues.
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• Configure, install, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and conference room equipment.
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• Support Microsoft 365, Windows operating systems, and other commonly used business applications.
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• Investigate network issues involving switches, routers, wireless access points, and related infrastructure.
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Qualifications:

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• 3–5 years of experience in desktop support, end-user support, or a similar IT position in Microsoft 365 and Windows environments.
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• Experience troubleshooting computers, laptops, printers, mobile devices, and Microsoft applications.
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• Basic understanding of networking concepts, including switches, routers, wireless connectivity, and cabling.
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• Ability to prioritize support requests based on urgency and business impact.
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• Comfortable working onsite in a manufacturing environment and following safety requirements.
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Additional Details:

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• This is a fully onsite position; remote work is not available.
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• Travel to other facilities may be required, up to approximately 30%.
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• Occasional emergency or after-hours support may be needed to support continuous manufacturing operations.
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• Must be comfortable moving throughout a manufacturing facility, accessing equipment in various locations, and lifting up to 50 pounds occasionally.
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