Inside Sales Representative

Inside Sales Representative

Reports to: Regional Director

Location: Phoenix, AZ

Department: Sales

Role: Non-exempt

Experience: 2+ years

About us:

Founded in 1991, JAN-PRO is one of the world's leading commercial cleaning franchise organizations. Through a network of more than 125 Regional Developers and over 10,000 independently owned Certified Business Owners, JAN-PRO delivers industry-leading commercial cleaning and disinfecting services to businesses across North America and internationally. JAN-PRO is committed to helping entrepreneurs achieve business ownership while providing customers with exceptional service, innovative cleaning solutions, and industry-leading support. As part of the Empower Brands family, JAN-PRO continues to build on its legacy of operational excellence, trusted partnerships, and franchisee success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with a strong track record of investing in successful, growth-focused franchise businesses.

Position Overview:

The Inside Sales Representative is responsible for generating new commercial cleaning business opportunities through high-volume outbound prospecting, lead qualification, and appointment setting. This results-driven position plays a critical role in building the sales pipeline by identifying prospective customers, engaging decision-makers, and securing qualified appointments for Outside Sales Representatives.

Working closely with the regional sales team, the Inside Sales Representative communicates JAN-PRO's value proposition, maintains accurate prospect information, and consistently meets established activity and appointment-setting goals. Success requires a proactive sales approach, strong communication skills, resilience, and a commitment to continuous improvement.

Core Responsibilities:

Outbound Prospecting & Lead Generation

Conduct high-volume outbound prospecting, targeting approximately 125150 quality calls daily to generate new commercial cleaning opportunities. Research prospective businesses, identify key decision-makers, and develop targeted outreach strategies within assigned markets. Communicate JAN-PRO's commercial cleaning services and value proposition to prospective customers. Navigate gatekeepers, address objections, and identify customer needs through effective questioning and active listening. Maintain consistent follow-up with prospective customers to develop qualified sales opportunities.

Lead Qualification & Appointment Setting

Qualify prospective customers based on business needs, service requirements, decision-making authority, and sales readiness. Schedule approximately 25 qualified sales appointments monthly for Outside Sales Representatives. Coordinate with Outside Sales Representatives to ensure accurate prospect information and effective appointment handoffs. Monitor appointment attendance, quality, and conversion results to improve lead-generation effectiveness. Build professional relationships with prospective customers that support future sales opportunities.

Sales Performance & CRM Management

Consistently achieve established outbound activity, appointment-setting, and lead-generation objectives. Maintain accurate and timely CRM records, including prospect information, outreach activity, follow-up schedules, and appointment details. Monitor individual performance metrics, including call volume, decision-maker conversations, appointments scheduled, appointment attendance, and conversion rates. Partner with sales leadership to identify opportunities to improve outreach strategies, prospect engagement, and overall sales performance.

Sales Collaboration & Continuous Improvement

Partner with Outside Sales Representatives and regional leadership to align prospecting efforts with business development priorities. Participate in sales training, coaching, and call reviews to strengthen communication, objection handling, and conversion effectiveness. Apply feedback and continuously refine prospecting techniques, sales messaging, and follow-up strategies. Contribute to a collaborative, accountable, and results-focused sales environment.

Critical Skills & Attributes:

Strong outbound prospecting and cold-calling skills with the ability to engage prospective customers and generate qualified sales opportunities. Excellent verbal communication, active listening, persuasion, and objection-handling skills. Competitive, self-motivated, and results-oriented approach with the resilience to maintain consistent performance in a high-rejection sales environment. Strong organizational and time-management skills with the ability to manage high-volume outreach and follow-up activities. Coachable and adaptable, with a willingness to incorporate feedback and continuously improve performance. Strong relationship-building skills with the ability to work collaboratively with Outside Sales Representatives and regional leadership. Proficiency with CRM systems, Microsoft Office, and sales tracking tools.

Required Experience & Qualifications:

Minimum of 2 years of B2B outbound phone sales, prospecting, or appointment-setting experience. Demonstrated success in high-volume outbound calling and generating qualified sales appointments. Experience engaging business decision-makers, overcoming objections, and qualifying sales opportunities. Experience using CRM systems to document sales activities, manage follow-ups, and track performance. Ability to consistently meet established sales activity, appointment-setting, and performance expectations. Ability to work full-time from the assigned regional office.

Preferred Qualifications:

Experience selling or generating leads within commercial cleaning, janitorial services, facility management, or related B2B service industries. Experience supporting an outside sales team through lead qualification and appointment setting. Familiarity with commercial cleaning customer needs, service requirements, and buying decisions. Experience working in a quota-driven sales environment with commission or performance-based incentives.

Empower Brands seeks to empower all individuals and values diversity. All aspects of employment are based on qualifications, needs of the business, and merit.