Patient Qualification Specialist

JOB SUMMARY The Individual Contributor will provide excellent customer service and product information, solutions, and relevant details to patients and providers. This role focuses on delivering above‑and‑beyond communication to ensure patients feel heard, understood, valued, and more connected with Apria. The anticipated salary range for this position is $17.00 – $18.00 hourly. The actual compensation offered may vary based on experience, skills, education, and location. KEY RESPONSIBILITIES Evangelize our customers and turn disgruntled patients into our biggest fans. Support Field teams, Operations, and Sales by delivering timely feedback that empowers exceptional patient experiences. Critically problem‑solve common complaints by flagging trends and partnering cross‑functionally to recommend and implement preventative measures. Proactively create a better patient experience and champion employee experience to drive unique company culture. Support the development and implementation of employee programs that nurture core values, engage employees, and create a positive culture. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for supporting hundreds of local branch offices across the country by reviewing new patient orders and documentation submitted by referral sources, ensuring required documentation and clinical requirements of individual health insurance plans are met so patients can maximize benefits and receive care promptly. Requests health plan authorizations/information as required, either electronically or verbally, and demonstrates the ability to develop business relationships within field leadership through close collaboration, partnership, engagement, and communication. Performs other duties as required.

SUPERVISORY RESPONSIBILITIES N/A

MINIMUM REQUIRED QUALIFICATIONS High school degree or equivalent. 1‑3 years’ experience in the healthcare/health insurance industry (desired). SKILLS, KNOWLEDGE AND ABILITIES Patient‑Focused : Start with the patient and work backwards, investing time to understand objectives and tying activities directly to those objectives. Action‑Oriented : Thrive as a self‑starter who proactively senses and responds to problems and opportunities with minimal supervision. Collaborative : Love teamwork and work well across functions and groups; colleagues appreciate your presence. Effective Communicator : Write and speak clearly, concisely, and with a spirit of partnership; actively inform and inspire with messaging. Energetic & Passionate : Demonstrate deep passion and energy for health and well‑being, driven by a desire to help others and be a positive role model. Relationship Builder : Excel at getting people involved and building a network of contacts that multiplies influence on the organization. CERTIFICATES, LICENSES, REGISTRATIONS OR PROFESSIONAL DESIGNATIONS N/A COMPUTER SKILLS Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, and Word. PHYSICAL DEMANDS This stationary position requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It may occasionally involve lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, and reaching above the shoulder, with occasional lifting of equipment up to 50 lbs. The role is remote and requires a distraction‑free environment during scheduled work hours. OTHER INFORMATION The essential duties, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions. TEAMMATE BENEFITS Medical, dental, and vision care coverage Paid time off plan 401(k) plan Flexible Spending Accounts Basic life insurance Short‑ and long‑term disability coverage Accident insurance Teammate Assistance Program Paid parental leave Domestic partner benefits Mental, physical, and financial well‑being programs EQUAL OPPORTUNITY EMPLOYER STATEMENT Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. #J-18808-Ljbffr Apria Healthcare LLC