Director of Nursing

Bring Your Purpose to Work at Health Care for the HomelessJoin a mission-driven team working to end homelessness through racially equitable health care, housing, and advocacy.At Health Care for the Homeless, your work changes lives. Each year, we help thousands of people in Baltimore move toward health, stability, and home. We are looking for compassionate, skilled professionals who believe everyone deserves high-quality care, dignity, and a safe place to call home.Here, you will do meaningful work alongside colleagues who are collaborative, equity-centered, and deeply committed to community wellness. Whether you provide direct care, support operations, lead programs, or advocate for change, your contribution helps build a more just and healthier Baltimore.Why HCH is the best choice for purpose-driven professionals:Mission with impact: Be part of a team working every day to end homelessness in Baltimore and beyond.People-first culture: Work in a collaborative environment grounded in compassion, authenticity, hope, racial equity, and social justice.Room to grow: Access training, professional development, and support that help you strengthen your skills and advance your career.Meaningful benefits: Enjoy affordable medical, dental, and vision coverage; generous paid time off; employer-supported retirement; paid parental leave; and loan repayment opportunities for eligible roles.Work that matters: Help deliver whole-person care, housing support, and advocacy to people who deserve dignity, respect, and stability.If you are ready to use your talent for something bigger, HCH is ready for you. Bring your expertise, your heart, and your commitment to justice—and help create a Baltimore where everyone has the opportunity to be healthy and housed.Position OverviewThe Director of Nursing manages nursing services within the Fallsway clinic and sets the standards for nursing and medical assistant care across all sites. This position collaborates across clinical leadership and in partnership with clients to ensure that excellent care is delivered within the framework of an integrated person-centered health home. This position is a member of the agency Management Team.Key Role ResponsibilitiesDirectly supervises the Fallsway Nurse Manager, Lead CMA, HIV/HCV Care Advocate, and supportive housing Nurse staff. Trains and coaches staff, sets clear expectations, monitors outcomes, creates a culture of open communication and helps team members solve complex problems through individual supervision and team meetings. Fosters a collaborative, supportive and collegial environment to ensure a high-quality experience for clients and high staff morale.Responsible for the standard of nursing care across the agency, providing either direct or indirect clinical supervision for all nurse managers, nurses and medical assistants. Develops RN and MA responsibilities and competencies. Ensures these staff have appropriate education and assessments on principles of care management, chronic disease management, medication adherence, racial equity and inclusion, adult learning, building care plans and interdisciplinary collaboration.In partnership with other clinical and operational directors, responsible for smooth and effective functioning of Fallsway Adult, Family and Triage clinics. Maintains positive, collaborative relationships with providers and practice operations professionals to continuously improve client access, provider efficiency and care coordination. Standardizes processes that simplify workflow and result in coordinated care delivery. Partners to create and enforce clear standards of practice, policies and procedures. Supports a culture of continuous improvement.Collaborates in goal setting during strategic and operational planning and budgeting. Analyzes and presents data for performance measurement, reporting and decision-making. Disaggregates data and sets goals to reduce racial disparities in care. Creates action plans to improve processes. Is responsible for meeting departmental key performance indicators. Implements best practice standards to continually improve quality, safety, customer service and revenue cycle processes.Develops own REI lens and leads an REI approach across nursing services. Commits to continuous self-education to improve the agency's provision of equitable and inclusive care. Develops trainings, policies and procedures that support the advancement of agency REI principles among staff and clients. Works to identify and reduce health disparities of clients at population and individual level.Helps to create and ensure that staff comply with clinical quality policies and standards that are required by accrediting bodies and federal, state and city government. Provides guidance on proper quality control, storage and handling of onsite medications, vaccinations and point of care testing across all sites.Works with clinical leadership and Quality Assurance to develop and make available patient education materials throughout clinics.Works collaboratively with Directors of Facilities and Compliance departments to provide consultation to Practice Managers for infection control practices at all sites.Provides direct patient care approximately 20% of the time in accordance with the Registered Nurse job description.Key Agency ResponsibilitiesIn addition to role responsibilities, every staff member has the following responsibilities as a part of their employment:Models and reinforces the core values of dignity, authenticity, hope, justice, passion and balanceActively participates in performance improvement and advocacy activities that support the missionProtects clients' personal health information by maintaining compliance with HIPAA and other relevant health care-related IT security regulationsPerforms other duties on an as-needed basisKnowledge, Experience and SkillsFormal Education and TrainingPossess current licensure as a Registered Nurse in MarylandAdvanced degree in nursing or health administration preferredBSN requiredBLS CPR certificationExperienceFive years of experience as an RNTwo years in a community health center (FQHC) or primary care facility. FQHC experience is highly preferred.Two years of direct supervision of nursing staffExperience working with underserved populationsExperience working collaboratively in a multi-disciplinary clinical setting highly preferredApplied knowledge of trauma-informed care and harm-reduction philosophy and practicesSkillsStrong organizational, interpersonal, written and verbal communication skillsDemonstrates self-awareness throughout work by admitting mistakes, knowing own strengths and weaknesses and reflecting upon constructive criticismAble to work with ill, disabled, emotionally upset and sometimes hostile individualsDemonstrates good listening skills and a non-judgmental attitudeIs dependable and calm in challenging situations; skilled in resolving conflicts in a constructive mannerInstills energy and optimism in staff for the future of the organizationHighly skilled at problem-solving; helpful to others in making ethical decisions in the workplaceSupports and uplifts BIPOC and TGNC individuals and communities in their work