Shift Lead (Miss J's Cafe)

Job Description

Job Description

As a Shift Lead at Miss J Cafe, you will be responsible for overseeing daily operations during your assigned shifts. You will lead a team of baristas and service staff to deliver exceptional customer experiences, maintain high standards of quality, and ensure smooth and efficient cafe operations.

Key Responsibilities:

• Supervise and support cafe staff during assigned shifts.
• Open or close the cafe following standard operating procedures.
• Ensure excellent customer service and promptly resolve any guest issues.
• Monitor inventory levels and assist with stock management.
• Handle cash, POS transactions, and daily reconciliations.
• Maintain cleanliness and organization in the cafe according to health and safety standards.
• Train and mentor new team members as needed.
• Communicate with management about staff performance, inventory needs, and customer feedback.
• Ensure timely preparation and quality control of food and beverages.

Qualifications:

• Previous experience in a cafe, restaurant, or hospitality setting (supervisory experience preferred).
• Excellent leadership, communication, and organizational skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving abilities and a proactive mindset.
• Flexibility to work mornings, evenings, weekends, and holidays as needed.
• Food Safety and/or Barista certification is a plus.