Program Support Assistant

Job Title Job Description Major Duties: Verifying and authorizing hearing aid repair service requests in accordance with established policies and contract requirements. Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; informed about available products and services; is committed to providing quality products and services. Performing quality control on commercially repaired hearing devices through visual inspection, operational and listening checks, and reviewing manufacturers' technical specifications to ensure compliance prior to return to the Veteran or VA facility. Providing customer service support to internal and external customers, including Veterans, VA staff, and vendors. May also serve in a backup call center capacity, responding to a high volume of inquiries, which may include handling 250 or more calls during a standard shift. Work Schedule: 6:00am-6:00pm (Required to work Monday-Friday 40 hour work week with various tours available pending supervisory approval) Compressed/Flexible: May be authorized by supervisor Telework: Not Available Virtual: This is not a virtual position Position Description/PD#: PD82096A Permanent Change of Station (PCS): Not Authorized Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Local Commuting Area Golden, Colorado: The local commuting area for this position is defined as a radius of 50 miles from Golden, Colorado. This includes all locations that fall within a 50-mile driving distance from 555 Corporate Circle, Golden, Colorado 80401 US Department of Veterans Affairs