Director, AI-Driven Workforce Solutions

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About This Role

As the Director, Integrated Workforce Solutions, you will sit at the intersection of HR, Digital Technology, Product Management, and AI. You will act as a strategic technology leader responsible for architecting and scaling next-generation workforce capabilities. In this role, you will lead workforce product strategy, design end-to-end AI and enterprise solutions, and align platform investments across Workday, ServiceNow, and Microsoft to measurable business outcomes and elevated employee experiences.

Key Responsibilities

• Workforce Tech Strategy & Architecture: Design and scale end-to-end enterprise workforce architecture across Workday, ServiceNow, Microsoft, and emerging AI platforms.
• AI & Automation Innovation: Lead the evaluation, piloting, and implementation of agentic AI, automation (Power Platform, Azure AI, Copilot), and intelligent workflows to modernize employee and manager experiences.
• Product Portfolio Management: Define workforce product visions, multi-year roadmaps, and value-realization metrics focused on business outcomes rather than just tech delivery.
• Value Realization & Business Cases: Develop robust business cases for technology investments and track ROI metrics/KPIs to ensure maximum business impact and platform adoption.
• Cross-Functional Executive Leadership: Serve as a trusted advisor to HR, IT, and business executives, translating complex technical strategies into clear business language and driving alignment across matrixed teams.

Core Competencies

• Success in this role requires a candidate who is a Strategic Partner aligning tech to business goals, an Innovation Pioneer scaling emerging AI technologies, and a Customer-Centric Leader focused on delivering seamless employee experiences.

Minimum Qualifications

• Bachelor’s degree in Information Systems, Computer Science, HR, Business.
• 10+ years of progressive experience in HR/Workforce Tech, Enterprise Applications, Product Management, or Solution Architecture.
• 5+ years of leadership experience managing high-performing teams, complex product portfolios, or enterprise-wide digital transformation programs.

Preferred Qualifications

• Platform Mastery: Deep expertise in Workday (architecture, configuration, integrations) alongside strong hands-on knowledge of ServiceNow (HRSD, case management) and the Microsoft Ecosystem (M365, Copilot, Power Platform, Azure AI).
• AI Implementation: Proven track record of architecting AI-enabled workforce tools, automation, and intelligent orchestrations.
• Executive Influence: Exceptional capability to lead in matrixed environments, frame business cases, and build strong enterprise partnerships.

Pay Range

The annual salary for this position is between $174,500.00 - $348,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

Thisposition is entitled to both short and long-term incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits : Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability : Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate . The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at View email address on click.appcast.io . We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days fromJobPosting Date: 28 September 2026

Job Applicant's Privacy Notice

Please click on the link to review the Job Applicant Privacy Notice .

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.

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