Healthcare Benefit Specialist (Maryland Heights, MO)

Position Summary - Help union members and their families understand and access their healthcare benefits. As a Healthcare Benefit Specialist, you'll be part of a collaborative team that assists members with eligibility, medical, dental, vision, disability, and reimbursement benefits while providing exceptional customer service. If you enjoy solving problems, helping people, and working in a fast-paced environment, this is a great opportunity for you. What You'll Do Assist members and providers with benefit and eligibility questions by phone and email. Process enrollments, eligibility updates, COBRA events, Medicare updates, and benefit changes. Review claims and eligibility information for accuracy according to Plan rules. Maintain accurate member records and documentation. Coordinate with internal departments and external vendors. Identify issues and help resolve member concerns promptly. Support audits, reports, and ongoing process improvements. We're Looking For Someone Who Enjoys helping people and solving problems. Is organized and detail oriented. Can manage multiple priorities. Communicates professionally. Learns new systems quickly. Works well independently and on a team. Qualifications High school diploma or equivalent required. Customer service, healthcare, insurance, retirement, banking, or office administration experience preferred. Microsoft Office experience required; administrative systems experience is a plus. No Taft-Hartley experience required—we provide comprehensive training. Regular and predictable attendance is an essential function of this job. Work Schedule - Full-time. Monday - Friday, 7:30am - 4:30pm. Required in office (no at-home days). Competitive Benefits And Compensation Package 12 paid holidays Paid Time Off (PTO) Pro-rated during first year of employment 15 days of PTO provided in the next calendar year! 3 days paid bereavement Up to 20 days paid jury leave Medical, dental, and vision insurance, with option for dependent coverage Company-paid basic life, short-term disability, long-term disability, and AD&D insurance 401k with employer match Tuition reimbursement program Career development opportunities Referral bonus for all successful full-time referrals Annual opportunities for increases Pay - Hourly rate ranges from $21.00 - $23.00. Actual rate dependent on location, skills, education, experience and other business factors. Our Culture BeneSys wants to be a great service provider to the members we serve, and we recognize we can only do that if we are also a great employer with successful employees. In short, our success is driven by our employees' successes. We want to be a place where people want to work, feel proud of what they do and feel fulfilled both professionally and personally. We want to create a place where employees can find long-term growth and potential. Collaboration: working together across 31 locations to achieve the best for the company and our clients Dedication: striving to create an environment where all employees work toward a common goal while committing to providing the best customer service to our members and our colleagues Integrity: doing what we say we will do. Upholding strong ethical and moral principles

ADA & EEO