Account Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2024 and currently lead a team of four. Before becoming an agent, I worked as a State Farm team member. Outside of work, I'm a professional musician who studied music in college, and I also enjoy painting, especially watercolor. Creativity and building relationships are a big part of who I am.

Our agency is passionate about serving the community. We partner with local churches, community organizations, small businesses, and the police department to build lasting relationships and make a positive impact.

Our agency offers a flexible work schedule, PTO, a Simple IRA, ongoing training and coaching, professional development, and opportunities for career growth and advancement. We believe in helping our team members succeed both personally and professionally.

Our culture is supportive, customer-focused, and built on teamwork. I'm looking for someone who is proactive, outgoing, detail-oriented, and compassionate. Strong communication skills are essential, and bilingual candidates (especially those who speak Spanish, Polish, or Ukrainian), are highly encouraged to apply.

ROLE DESCRIPTION:
As an Account Representative for Domenico Polo - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs. 
• Establish customer relationships and follow up with customers, as needed. 
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.