Customer Service Representative

Job Opportunity At CPCAt CPC (Colder Products Company), we're not just connecting fluid lines – we're connecting people, ideas, and possibilities. For nearly 50 years, we've been engineering cutting-edge fluid connection technologies that power industries from biopharmaceutical, thermal management (liquid cooling of electronics), medical, industrial, and chemical handling markets.But what sets us apart? Our people.We're a team of problem-solvers, innovators, and forward-thinkers who thrive in a culture that values collaboration, creativity, and continuous improvement. Headquartered in Minneapolis/St. Paul, with over 700 employees in 14 countries, we're growing fast, and we want you to grow with us!Your RoleAre you ready to make an impact and work with a company that values your expertise, ideas, and career growth? You'll be at the forefront of shaping our organization's success. This isn't just a job – it's a career move where you'll thrive, learn, and enjoy coming to work.Responsibilities:Perform contract review on incoming customer purchase orders, to include: pricing, ship dates, bill-to and ship-to addresses, valid CPC part numbers and order quantitiesAccurate processing of new and updated customer purchase orders in ESKER optical character recognition program and Oracle ERP SystemCreate and update customer quotes in Oracle ERP SystemEnsure accurate email contacts are entered for sales order acknowledgements, packing slips and invoicesWork collaboratively with the CPC Specialist and Supply Chain to provide customers with accurate shipping dates throughout the order cycleProcess incoming credits, debits, and RMAs accurately and timely utilizing Microsoft CRM and Oracle ERP SystemInput order entry complaints into CRM Microsoft system and process to completionCollaborate with shared services on improvement processesManage multiple shared incoming email inboxesPartner with CPC Specialist to provide exceptional service to internal and external customersPerforms other job duties as assigned to meet business needs.Qualifications:Basic Requirements:2+ years of experience in customer serviceType at minimum 70 WPM with 99% accuracyStrong attention to detailThis role may require up to 5% travel. Candidates should be comfortable with occasional travel as needed to support business objectives.Preferred Skills:5+ years of experience in customer service2+ years of Oracle experiencePay Range: USD 22.00 - 25.00 HourlyAll qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.