Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Call me Berto! As a proud Ozaukee native and Grafton High School alum, I genuinely love and value this communityand that passion carries through to our agency culture. Weve built a fun, energetic, and family-oriented environment that truly feels like home.

From weekly team luncheons to a snack room stocked with everyones favorite treats, we prioritize connection, laughter, and support while doing meaningful work for our customers. If you're looking for a workplace where relationships matter and your energy is appreciated, wed love to meet you.

Job Description: As a Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters. Your primary responsibilities will include:

• Responding promptly to customer inquiries via phone, email, and live chat.
• Providing information about insurance policies, coverage details, and claims processes.
• Assisting clients with policy changes, updates, and renewals.
• Investigating and resolving customer issues or concerns with empathy and professionalism.
• Collaborating with other departments to ensure comprehensive customer support.
• Maintaining accurate and up-to-date customer records.

Qualifications:

• Exceptional communication and interpersonal skills.
• Previous experience in customer service, preferably in the insurance industry.
• Detail-oriented with strong problem-solving abilities.
• Ability to handle challenging situations with empathy and professionalism.
• Familiarity with insurance products and policies is a plus.
• Proficient in computer applications and customer relationship management (CRM) software.

Requirements:

• High school diploma or equivalent; college degree is a plus.
• Knowledge of insurance regulations and industry practices (training will be provided).
• Ability to adapt to a fast-paced work environment.
• Strong organizational and time-management skills.
• Willingness to participate in ongoing training and professional development.