Ancillary Scheduler - Jewett Orthopedic Institute, Downtown Orlando

Position Summary Title: Ancillary Scheduling, Registration, and Patient Charge Specialist Department: Orlando Health Ambulatory - Outpatient Rehab Status: Full-Time, 40 hours per week Shift: Monday – Friday, 8am – 5pm Address: 60 Columbia St. Orlando, FL 32806 Benefits All Inclusive Benefits (start day one): Health, Dental, Vision, Life Insurance; Student loan repayment; Tuition reimbursement; FREE college education programs; Retirement savings; Paid paternity leave; Fertility benefits; Back up elder and childcare; Pet insurance; PTO/Holidays; and more for full time and part time employees. Responsibilities Effective pre‑registration, registration and scheduling of multiple patient appointments. Manages the multiple additions and cancellations of patient appointments. Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information into appropriate hospital systems. Contacts appropriate payers/provider offices, verifying benefits and obtaining/documenting necessary authorizations. Consistently reviews the schedules daily and communicates all changes to appropriate staff. Responsible for entry of patient charges. Acts as a liaison between the provider and patient to explain insurance benefits, copays, deductibles, and self‑pay portions. Accurately communicates all procedure‑pertinent information including arrival time, location, and duration to the patient. Performs check‑in and check‑out of patients. Acts as a liaison to the clinical staff. Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management including the transfer of patients from both outside and sister facilities. Acts as a resource for training or mentoring of new team members. Maintains flexibility in work schedule availability that allows department to modify schedule to meet departmental needs and on‑call responsibilities. Attends and participates in department staff meetings and attends other meetings as assigned. Represents and participates in department, facility, Patient Financial Services and corporate committees as requested by supervisor/department manager. Responsible for reviewing and adhering to all corporate departmental and education initiatives. Assists supervisor/manager in planning and organizing department activities. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Qualifications Education/Training: Must be able to demonstrate reading, verbal and written communication, mathematical, and reasoning skills typically acquired through completion of a high school education. Licensure/Certification: None. Experience: Two (2) years’ experience in a financial, business office, or customer service environment required. Computer knowledge necessary. #J-18808-Ljbffr Orlando Health