Client Services Lead

Experience Associate

Over the last decade, we have been reimagining and revolutionizing the world's most used but least regulated beauty service: Nail Care. We celebrate self-care as an everyday luxury for everyone, anywhere, at any time. We are doing this by becoming the world's leading ethical and clean nail-care brand with a diverse and empowered community of designers, delivering super-hygienic, high-quality services, with safe and better-for-you, clean beauty products backed by the experience of completing over 2M+ services.

The passion for a People First culture is our greatest asset. We believe diversity is beautiful. We believe having passion and creativity in your craft and career will help to drive our business. If you believe in these values and are about being your best self and having fun; then we would love to have you join our MiniLuxe Community.

About this Role:

The Experience Associate has a passion for beauty and hospitality. The Experience Associate provides critical support to our nail designer and studio leadership teams by ensuring our teams have everything needed to deliver MiniMoments of luxury and a premium brand experience.

What You'll Do:

• Clean:
• Manages clean lab and studio supply organization
• Follows our 3-step sanitization process for tools to provide services
• Organize all supplies and tools needed and deliver to Nail Designer and Editors
• Proactively maintains studio cleanliness to MiniLuxe brand standards
• Supports nail designers with cleaning process and station turnover between services
• Host/Hostess Duties:
• Shows professionalism and courtesy when greeting clients.
• Is knowledgeable of all service and product offerings and can effectively communicate with clients.
• Is business savvy to recommend service upgrades and communicate about retail products.
• Hangs coat/umbrella and offers beverage to every client.
• Meets and exceeds client expectations.
• Manage service floor:
• Observes all areas of service floor to ensure appropriate timing and client flow
• Contacts clients according to late policy.
• Accurately book and/or change appointments
• Drive Revenue:
• Can become a product expert to drive retail sales to make daily goals
• Educates clients about polish offerings, service upgrades, loyalty program membership and retail.
• Effectively optimizes bookings for maximum client intake.
• Invites clients to re-book, or book reoccurring appointments.
• Proactively optimizes the booking system and seamlessly adjust to accommodate real-time changes.

Who You Are:

• Eager to learn and develop skills
• Possesses a passion for beauty and hospitality
• Delivers an amazing client experience in a premium brand environment
• Operational excellence through accurate and effective appointment booking
• Ability to multi-task
• Use of computer equipment
• Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift 25 lbs
• While performing the duties of this job, the employee may be regularly required to stand for long periods of time (i.e. 8 hour shift, while not on break)
• The employee frequently is required to stand and walk
• Must be able to bend/kneel
• Must be able to handle light cleaning supplies and chemicals

Job Type: Full-time or Part-time

The MiniLuxe Offer – What's in it for you?

In return, you are rewarded with a competitive compensation package including medical/dental/vision/LTD/STD and life insurance benefits, PTO, 401k, Free Services & Retail Discounts, and much more.

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Shift:

• 10 hour shift
• 8 hour shift

Experience:

• Customer service: 2 years (Preferred)
• Retail: 2 years (Preferred)