Knowledge Management Specialist

Knowledge Management Specialist

Crowned Grace International (CGINTL) seeks a Knowledge Management Specialist to design and sustain the knowledge architecture of the Mission Performance Improvement Branch. The specialist defines and documents internal and external service lists and associated process documentation. The specialist also sets metadata and taxonomy for rapid end-user access and builds and administers online repositories on government-approved platforms.

DUTIES AND RESPONSIBILITIES

• Organizes, governs, and shares critical operational data, digital assets, and intelligence across the agency to support leadership and eliminate information silos.

• Design and maintain enterprise collaboration environments, document repositories, and SharePoint sites for secure file management.
• Standardize processes, draft standard operating procedures (SOPs), and build process workflows.
• Produce executive briefings, training decks, and multimedia content to help staff adopt knowledge-sharing protocols.
• Help bridge the gap between users and emerging platforms (such as data analytics tools or tracking databases) to accelerate mission execution.

• Proficiency in document management systems, Microsoft 365 (Word, Excel, PowerPoint, SharePoint), and collaboration or data visualization software.

QUALIFCATIONS

• Bachelor's degree
• Five (5) Years of Management Experience
• Demonstrated experience administering and developing SharePoint Online sites or comparable enterprise repositories.
• Demonstrated experience building service catalogs, taxonomies, or metadata schemas.
• Eligible for a Tier 2 Public Trust determination and CAC issuance

PREFERRED QUALIFICATIONS

• Microsoft Power Platform experience
• Certified Knowledge Manager (CKM) or equivalent
• ITIL 4 Foundation
• DHS Certified Trusted Tester

Leading at CGINTL - Values in Action

• Accountability . The PM owns the result. Our Leaders take responsibility for the success of the vision, mission, and strategy - and we hold a no-excuse-here mindset. On a FFP task order where savings and overruns both stay with us, that ownership is financial as well as operational.
• Integrity & Trust . Always the first to tell the truth. The PM surfaces a slipping deliverable or an adoption problem to the COR before the COR finds it - that is how trust is earned, and trust is the foundation of a change management engagement.
• Organizational Influence . Business acumen through organizational agility, political savvy, and time management. Reading ACF's political landscape and sequencing change accordingly is the job.
• Marketplace Ministry . This work is a calling. Our client's mission is the well-being of children and families; every hour of acquisition capability we build is an hour that mission runs better.