Technology Business Process Analyst

Job#: 3047962 Job Description Technology Business Process Analyst Location: Charlotte, North Carolina (Onsite) Employment Type: Contract Contract Duration: 12 Months Role Overview This position is centered on Application Management within the Application Infrastructure Technology (AIT) for registered applications. The role involves managing the lifecycle and requirements of these applications to maintain compliance with established policies and standards. The objective is to review current workflows, develop up-to-date documentation and process charts for a central repository, and publish clear RACI charts. Key Responsibilities Document current and future state process maps to standardize and maintain end-to-end application management workflows and procedures. Evaluate existing workflow processes to ensure clarity, completeness, and scalability across application governance and identify gaps. Define and clearly document roles, responsibilities, and ownership across application management activities. Explore automation opportunities for workflows. Partner with Application Managers, engineering teams, and service management stakeholders to drive process adoption. Extract, consolidate, and analyze data from multiple systems to identify trends for workflows. Process data to provide actionable insights and support decision-making. Collaborate with data analysts to align reporting, dashboards, and risk analysis outputs. Support audit activities by ensuring processes are properly documented and governance standards are met. Act as a key influencer to drive alignment and adoption of process improvements across teams. Required Qualifications Experience: 7+ years of experience in process documentation, technical writing, or business process analysis. Technical Skills: Strong analytical skills and expertise in tools such as Excel, Power Query, and Tableau for data extraction, manipulation, and analysis. Strong documentation skills using visual mapping methods and document repositories like Visio, PowerPoint, SharePoint, and Confluence. Experience creating clear, structured process documentation and workflow diagrams. Preferred Qualifications Experience with Application governance and lifecycle management, including policies, standards, processes, and systems. A good understanding of Risk frameworks. Familiarity with patch management and remediation workflows. Experience supporting audits or working within risk/compliance frameworks. Background working in technology, infrastructure, or engineering organizations. Experience partnering with data analytics teams or working with dashboards and reporting tools. Experience operating in environments undergoing transformation or process optimization efforts. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide. Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered. Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc. 4400 Cox Road Suite 200 Glen Allen, Virginia 23060 #J-18808-Ljbffr Apex Systems