Head of Sales

Head of Sales

Reports to: CEO

Location: Denver, Colorado

Job Type: Full-Time, On-site (some work from home flexibility)

Base Salary: $130,000 – $150,000

Commission: Uncapped commission potential tied to team performance

Company Overview: Clove & Twine is redefining corporate gifting through thoughtfully curated, sustainable gifts that foster meaningful connections. We partner with companies to elevate their brand through intentional gifting experiences—combining creativity, operational excellence, and impact.

We are a growing, Denver-based team of ~40 employees, with a significant portion of the organization dedicated to our Accounts function. As a proud member of 1% for the Planet and a Climate Neutral certified company, we're committed to building a business that is both high-performing and responsible.

Role Mission Statement

The Head of Sales at Clove & Twine is a builder; responsible for driving the company's next stage of growth while shaping how sales operates at scale. This leader will own revenue performance and bring the structure, discipline, and clarity needed to build a high-performing, accountable sales organization. We are in the process of building and refining the foundation of our sales function, and are looking for someone who thrives in turning complexity into structure. This is a hands-on leadership role for someone who understands how to support and influence complex, consultative deals while building the systems and processes that enable consistent, repeatable success. The ideal candidate is equally comfortable in the details and at the strategic level, with a track record of building, coaching, and executing in fast-paced, evolving environments.

This leader will be expected to build trust and credibility quickly by deeply understanding the day-to-day realities of the Accounts team. Success in this role requires a hands-on, player-coach approach—someone who is willing to get into the details, support the team in real time, and lead by example. The ideal candidate is a servant leader who balances high performance with empathy, adaptability, and a genuine commitment to the team's growth and success.

What Success Looks Like:

• A more predictable and healthy pipeline with improved forecasting accuracy
• Stronger team performance and accountability
• A clear, scalable sales structure with defined roles and processes
• A more mature outbound motion driving a consistent pipeline
• A trusted, credible leader who has built strong relationships across the Accounts team
• Demonstrated ability to support the team in real-time problem solving, coaching, and client situations
• Success in this role is defined by team performance and revenue outcomes, not individual quota attainment.

Ramp and Onboarding Expectation:

This role begins with a ramp period in a player-coach capacity, combining hands-on selling with immediate leadership engagement. The length of this ramp will vary based on the individual's pace of developing a deep understanding of the business, the sales process, and the day-to-day realities of each role across the Accounts team. The initial focus is on establishing credibility, learning existing processes and workflows, and identifying opportunities to improve performance, structure, and scalability. During this time, hands-on involvement in deals is expected to build context and trust—not to establish long-term individual production expectations.

As understanding deepens, the expectation is a transition into full leadership ownership, with success defined by team performance, coaching impact, and the ability to build a more consistent and scalable sales organization. Any process improvements should be grounded in this initial learning period and introduced thoughtfully with clear communication and rationale.

What You'll Own

Revenue Growth & Strategy

• Own and drive overall revenue performance across new business and account growth
• Build and scale a proactive outbound sales motion
• Build and execute a strategy to drive meaningful, sustained revenue growth over time
• Support the team on high-value, complex deals, stepping in as needed to guide strategy, unblock challenges, and drive successful outcomes.
• Build a clear strategy for how we target and sell into key industries

Team Leadership & Development

• Lead, coach, and develop a team to optimize sales capacity and deliver on set revenue goals
• Establish clear expectations, KPIs, and accountability rhythms
• Run effective 1:1s, pipeline reviews, and development conversations
• Build ongoing training programs and elevate overall sales capability
• Provide individualized, actionable coaching tailored to different learning and working styles
• Build trust through consistent communication, follow-through, and openness to feedback from the team
• Create a safe environment for feedback, where team members feel heard and supported

Sales Process & Infrastructure

• Build and refine scalable sales processes, pipeline management, and forecasting
• Improve visibility, discipline, and consistency across the funnel
• Ensure effective use of CRM (HubSpot) for reporting, forecasting, and accountability
• Identify inefficiencies, implement process improvements, and ensure changes are clearly documented, communicated, and adopted across the team
• Ensure changes to processes are introduced thoughtfully, with clear rationale, team input, and measurable outcomes

Cross-Functional Alignment

• Partner closely with Fulfillment, Creative, Marketing, Operations, and HR
• Ensure alignment between sales commitments and operational execution
• Translate client needs into clear internal direction

Required Qualifications:

• 8–12+ years of B2B sales experience with a consistent track record of exceeding revenue targets in consultative, relationship-driven environments
• 4–6+ years of sales leadership experience managing Account Executives and Account Managers within a ~$25M+ revenue business, with direct responsibility for team performance and revenue outcomes
• Demonstrated success as a player-coach, comfortable engaging in deals when needed to support the team, while maintaining primary focus on leadership, coaching, and team performance. Proven experience building and optimizing sales processes, developing impactful training programs, and elevating overall team performance
• Demonstrated ability to quickly identify gaps in processes and performance and implement effective, impactful improvements
• Deep proficiency in HubSpot CRM, with the ability to leverage it as a core tool for coaching, performance management, and process optimization
• Proven ability to close complex deals, operate cross-functionally, and drive outcomes in a fast-paced, evolving environment
• Demonstrated ability to lead with humility, adaptability, and low ego—actively seeking to understand team dynamics and incorporate feedback
• Proven ability to earn trust and credibility by engaging directly in the work and supporting teams in high-pressure situations

Preferred Qualifications:

• Experience in corporate gifting, promotional products, branded merchandise, or adjacent industries
• Background in experiential sales, corporate events, or hospitality sales centered on relationship management and customized client experiences
• Experience in high-growth or seasonal revenue environments (e.g., Q4-heavy cycles)
• Interest in leveraging AI and emerging tools to improve efficiency, workflows, and team productivity
• Exposure to operational environments involving logistics, fulfillment, or complex project lifecycles

What We Offer:

• 31 days of PTO (15 discretionary, 6 holidays, 10 year-end)
• 12 weeks 100% paid Maternity & Paternity leave
• Medical coverage with employer contribution toward monthly premiums for employees
• Vision insurance is fully covered for employees
• Dental Insurance
• 401(k) program
• A collaborative, high-performing, and ego-free culture
• Thoughtfully stocked office perks, including cold brew and sparkling water on tap, espresso, and curated snacks
• Bright, open workspace with abundant natural light and plants
• Dog-friendly office
• Discounts on remarkable gifts for friends and family

What We're Like:

We're a people