Family Services Associate

Job Description

Job Description

FAMILY SERVICES ASSOCIATE (Part-Time)

Cleveland Ronald McDonald House

Do you have a passion for helping others? This could be the role for you!

Ronald McDonald House Charities of Northeast Ohio, Inc. (RMHC NEO) is currently seeking a highly motivated individual who possesses passion, compassion, and dedication as a full-time Family Services Associate for the Cleveland Ronald McDonald House located at 10415 Euclid Avenue in Clevel;and, OH, to support the efforts of the RMHC NEO organization. The part-time Family Services Associate assists the Family Services Manager and House Program Director with the daily operations of the front of the House and performs functions to provide for the safety of the facility and the comfort of families, volunteers, and visitors.

This position works in collaboration with House staff and volunteers to provide excellent service to House guests and visitors and advance the mission of the House.

In the spirit of teamwork, this individual interacts in collaboration with RMHC NEO house guests, staff, and volunteers to provide excellent service, support, and assistance in the fulfillment of their goals and objectives.

JOB RESPONSIBILITIES:

• Conducts all activities in a manner consistent with the Mission, Vision, and Core Values of the organization.
• Maintains consistent presence in the front of the House to assist guests with tours, donations, inquiries, service needs, or to address urgent or emergency situations. Handles day-to-day issues and troubleshoots problems that arise.
• Provides guests with a welcoming and supportive environment. Shows hospitality and respect to all guests and provides emotional support when needed. Ensures all guests follow guidelines and takes action, as appropriate, with empathy, respect, and non-judgment. 
• Processes room referrals, room requests, and guest background checks.
• Completes all check-ins and check-outs, including welcoming/acclimating families to the House, processing room donations, data entry, and daily bookkeeping and paperwork.
• Enters notes of events that occur during the work shift into guest database. Completes an incident report for all unusual incidents.
• Supports volunteers on duty, answering questions and handling problems. Identifies tasks that need to be accomplished during shift and works with volunteers to ensure completion. 
• Notifies on-call staff person when there’s an unusual or potentially dangerous or costly situation. 
• Assists Guest Services Manager and House Director with filing and other clerical tasks as needed, and with special projects as assigned. 
• Assists the Family Meal Program team with delivery of meal services or, in their absence, prepare and serve meals and/or clean up the kitchen or dining room as needed at the Akron House. 
• Ensures donations received during shift have proper receipts completed and photos taken when requested.
• Assists with collecting family stories and photos for marketing and development purposes.
• Assists with public relations and fund development activities as requested.
• Establishes priorities for managing own work while staying on a focused, efficient path for achieving results.
• Acts as organizational ambassador and presents a positive image of RMHC NEO.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

May have responsibility for overseeing the work performed by volunteers.

REQUIREMENTS & WORK EXPERIENCE:

• This position averages 6-15 hours/week, mainly Friday evenings, Saturdays and Sundays, with flexibility to cover some weekday evenings and occasional weekdays (if available). Schedules are planned two (2) months in advance.

• High School Diploma or GED required. Two years of college education and/or two years’ work experience in a position working closely with the public, human services, hospitality, or related field a plus.

OTHER QUALIFICATIONS:

• Basic computer proficiency with MS Office products: Word, Excel, Outlook, and Teams. Ability to learn organization-specific software.
• Ability to work with a diverse group of constituents (families, volunteers, donors, staff) while maintaining professional boundaries.
• Strong customer service/hospitality focus.
• Must be willing to pitch in and assist in areas that may not fall directly within this position’s stated responsibilities.

WORKING CONDITIONS AND PHYSICAL EFFORT:

• Regularly required to use vision, speech, and hearing to answer questions, to view computer monitor, use a phone or other business products, or to engage with others while in the course of daily work.
• Regularly sit at a desk to perform administrative tasks or utilize a computer keyboard.
• Regularly stands, walks, or climbs stairs around the House, in the kitchen, working with groups, and giving tours.
• Regularly use hands and arms to handle items, reach above or below, stock supplies, and remove trash.
• Occasional bending, kneeling, and squatting.
• Regularly required to lift and carry up to 20 pounds.

This position is located at the Cleveland Ronald McDonald House, 10415 Euclid Avenue, Cleveland, OH 44106, where free on-site parking is provided. 

An hourly rate of $16.73 is provided, and again this position averages 6-15 hours/week, mainly Friday evenings, Saturdays and Sundays, with flexibility to cover some weekday evenings and occasional weekdays (if available). Schedules are planned

two (2) months in advance.

Please apply online as indicated for consideration.

RMHC NEO is committed to continually striving to create an inclusive environment characterized by mutual trust and respect. RMHC NEO recognizes and values the diverse and unique talents and contributions of all individuals. We are an Equal Opportunity Employer. Discrimination and harassment of any kind is not tolerated in our organization. All our employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other applicable legally protected characteristics. You may click here for more information about your rights.

All employees of Ronald McDonald House Charities of Northeast Ohio are expected to exemplify our Mission, Vision, and Core Values while performing their work functions:

 

MISSION:  To provide essential services that remove barriers, strengthen families, and promote healing when children need healthcare.

VISION:  A world where every family has what they need to ensure the best health outcomes for their children.

VALUES:

• We lead with compassion.
• We are deeply respectful.
• We act with integrity.
• We are firmly committed.