Technical Customer Success Manager

Job Description

Job Description

Global Resource Solutions, Inc. (GRS) is seeking an enthusiastic, motivated, detail orientated, and talented individual for the position of Technical Customer Success Manager.   This is a Remote Position.

Job Descriptio n:

Summary:  The Technical Customer Success Manager will be required to process and analyze public comments on proposed federal rules under the direction of a lead regulatory analyst. Produce clear summaries and maintain a complete, traceable record of issues, recommendations and supporting evidence. Work combines careful document review, structured data management and use of an AI-assisted analytical platform.

Essential Duties & Responsibilities: 

• Download and organize authorized public-comment records and attachments, preserving source identifiers and original materials.
• Reconcile intake totals and flag missing, unreadable, duplicate or inconsistent records for resolution.
• Apply approved issue categories; identify comments that address several issues without losing the source relationship.
• Distinguish form-letter families, unique submissions and substantive additions according to the approved methodology.
• Prepare neutral summaries of positions, recommendations and evidence; elevate ambiguous or high-risk material.
• Check AI-generated classifications and summaries against original submissions rather than accepting suggestions without review.
• Maintain comment-to-issue mappings, quantitative tables and key issues matrix entries with clear review status.
• Produce accessible Word/Excel work products and support peer review, corrections, weekly meetings and delivery tracking.
• Support authorized publication workflows after required review and approval; protect nonpublic information.

Requirement:

• Two (2) or more years experience in regulatory analysis
• Bachelor’s Degree in a related area or equivalent experience (Four (4) years) 

Security   Requirements: 

Skills:

• Working knowledge of federal notice-and-comment rulemaking and experience reading, organizing, summarizing and analyzing public comments or comparable regulatory records. 
• Familiarity with the Administrative Procedure Act, FDMS, federal style guidance and accessibility requirements is expected. 
• Knowledge of Microsoft Windows 2008 R2/2012 R2 Server, Microsoft Exchange Server 2003/2010, Microsoft Windows 7/10 operating systems (OS) administration and associated hardware 

Physical Requirements : This position requires employees to be willing and able to: sit, bend, reach, stoop, squat, stand, and walk. 

Communication:   Excellent customer service via phone and face to face conversation, excellent written and oral command of English.

GRS is an Equal Opportunity Employer. GRS will continue to abide by obligations under VEVRRA and Section 503 physical or mental disability, protected veteran status, or any other characteristics that are protected by law.