Aisles Online Shopper

Aisles Online ClerkAt Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.The Role and Why It's ImportantAt Hy-Vee, our Aisles Online program brings the full grocery shopping experience right to our customers' doors and cars, and our Aisles Online Clerks make it all happen. In this role, you'll be responsible for selecting, bagging, and organizing online orders with accuracy and care, ensuring every item is fresh, properly stored, and ready for a seamless pickup experience. Your attention to detail and commitment to service directly impact how our online shoppers feel about Hy-Vee.If you're organized, dependable, and enjoy a fast-paced environment where your work makes a real difference, we'd love to have you on our team.What You'll DoNo two shifts are exactly the same, but here's what you can expect:Deliver outstanding customer service by greeting customers warmly and assisting them with their needs whenever you interact with them in the storeSelect, scan, and bag items from all temperature zones accurately and efficientlyTender customer orders through POS and process credit card paymentsPlace gathered orders in storage at the proper temperature and retrieve them promptly prior to the customer's arrivalEnsure products maintain proper temperature throughout the entire fulfillment processCart orders to and place them in the holding area for customer pickupLoad groceries into customer vehicles as neededContinually monitor incoming online orders to ensure prompt, on-time fulfillmentSubstitute products for customers upon request or when items are unavailableAnswer the phone promptly and provide friendly, helpful service to customers who callFollow Hy-Vee's dress code, hygiene standards, and all department and company guidelinesPitch in with other tasks or special projects as they come upYour SkillsTo be successful in this role, you'll need to be able to:Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experienceCommunicate clearly and professionally with customers and store personnel in a friendly, approachable mannerStay organized and manage multiple tasks efficiently in a fast-paced environmentIdentify problems and develop practical solutions, including making product substitutions on the flyWork independently and complete daily workloads with limited supervisionMaintain strong attention to detail in order selection, temperature management, and order accuracyReporting RelationshipsAccountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, Health Wellness Home; Online Shopping Department ManagerEducation and ExperienceHigh school diploma or equivalent preferredPhysical RequirementsFrequently stand and walk throughout a shift in sales, food service, or delivery areasWhere applicable to the role: ability to safely use sharp knives and blades for food preparationWhere applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipmentWhere applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standardsPerform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation dutiesWorking EnvironmentThis is a fast-moving role with constant pressure to meet deadlines and manage multiple tasks throughout your shift. You'll work primarily in a retail store setting and may be exposed to dust, noise, temperature extremes, moving equipment hazards, and electrical equipment. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.Are you ready to smile, apply today.Employment is contingent upon the successful completion of a pre employment drug screen.