ServiceNow Administrator

ServiceNow Administrator

ApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems.

We're looking for a talented ServiceNow Administrator to join our team in Washington, DC. This position will support a complex government client and will provide administration, configuration, and enhancement of the ServiceNow platform supporting enterprise IT services. In this role, you will help maintain ITSM workflows, CMDB integrity, and reporting capabilities in support of a mission-focused Federal environment.

Work Location: Hybrid – A mix of onsite and remote work.

Clearance: Must be US citizen with the ability to obtain a Secret security clearance.

Primary Roles and Responsibilities:

• Configure and maintain ServiceNow workflows, SLAs, forms, UI policies, and catalog items
• Support ServiceNow ITSM, ITOM, and ITAM administrative activities
• Maintain CMDB data integrity and support integrations with enterprise tools
• Develop dashboards, reports, filters, and service metrics
• Support platform upgrades, enhancements, and operational improvements
• Troubleshoot system issues and support user/admin requests
• Assist with Knowledge Base, Service Catalog, and portal administration
• Document configurations, standards, and support procedures

Required Education, Experience, & Skills:

• Bachelor's degree in Information Systems, Computer Science, or related field, or equivalent experience
• 3+ years of hands-on ServiceNow administration experience
• Strong analytical and troubleshooting skills
• Experience working with technical and non-technical stakeholders
• ServiceNow ITSM modules and administrative functions
• Flow Designer, business rules, UI policies, notifications, and dashboards
• CMDB, asset management, and service catalog administration
• Integrations with tools such as Active Directory, Intune, SCCM, or Discovery
• Workflow automation, reporting, and continuous platform improvement
• Documentation and change control practices for enterprise systems

Preferred Qualifications:

ServiceNow Certified System Administrator (CSA)

The Perks of Being on Our Team

ApplyLogic offers competitive salaries with a robust Fortune-500 type benefits package. Some of the benefits you will receive when you join us are:

• Employee Assistance Program
• 401K
• Medical/Dental/Vision Insurance
• Life/Short-Term Disability/Critical Illness/Accident Insurance
• 15 PTO Days
• 11 Federal Holidays
• Up to $5K towards continuing education and/or professional development