Psychiatric Assistant I/II/III, Quality Improvement

*$1,000 HIRING BONUS, ADDITIONAL $1,500 SPANISH SPEAKING*

QUALIFICATIONS

Education & Experience Psychiatric Assistant I * A minimum of a high school diploma or GED required, plus one (1) year of customer service, medical/helping profession direct service experience, or administrative support services experience required Psychiatric Assistant II * A minimum of a high school diploma or GED required, plus two (2) years of progressive experience in customer service, medical/helping profession direct service experience, administrative functions, and systems integration experience required Psychiatric Assistant III * A minimum of a high school diploma or GED required, plus three or more (3+) years of progressive experience in customer service, medical/helping profession direct service experience, administrative functions, and systems integration experience required * Experience in developing & implementing system improvements, training development, facilitating meetings and providing coaching required

ESSENTIAL JOB FUNCTIONS

Position Specific Psychiatric Assistant I/II:

• Accurately enter data into internal and county electronic health databases
• Take vitals on clients during doctor visits or vital drop-in clinics
• Review and schedule psychiatric appointment requests
• Gather signatures for treatment plans and informed medical consents
• Provide excellent communication and services when working with families
• Work with external partners in continuity of care
• Review and give out written prescriptions to clients
• Verification of pharmaceutical information in electronic records
• Research external medical prescriptions
• Scan, copy, and input medical documentation into electronic record
• Process referrals and ensure program access to referrals
• Facilitate the scheduling of appointments with primary care providers
• Manage tracking tool which provides data on expiring psychiatric documents
• Prepare templates for psychiatric requests such as Prior Authorization

Requests and treatment summaries * Communicate with doctors and direct care staff to ensure coordination of care for youth and families

• Facilitate Medication Monitoring Audit
• Process records request
• Other duties as necessary for the agency, as assigned

Psychiatric Assistant III: Performs essential job functions of a Psychiatric Assistant I/II in addition to the following: * Creating and managing the documentation of practices and systems within the team & agency * Creating and implementing training on records requests and coordination with Psychiatry services * Monitors and maintains current doctor Census and reports out to Manager current availability for appointments. * Reviews current trends in psych appointments and collaborates with management to support efficiency and cross department collaboration * Supporting with review, collection and export of charts & evidence for various counties and state audits * Co-facilitating team meetings and contracted psychiatrist check-in meetings. Agency Specific * Performs all duties in a manner consistent with the principles and values of agency, while adhering to applicable professional codes of ethics, the agency’s policies and procedures, contractor requirements, and regulatory requirements. * Model and communicate appropriate positive attitudes toward the agency’s Mission, Vision, and Values * Work collaboratively with all agency programs and staff to provide support as needed * Utilize and maintain calendar with all work-related details in order to manage time effectively and share calendar information with coworkers

• Participate in on-going training to expand and develop professional skills
• Perform other duties as necessary for the agency, as assigned

Employment At-Will Employment at the Agency is terminable at-will, which means that employment may be terminated at any time, without cause or reason, by either the employee or the Agency. In addition the Agency may also demote, layoff, transfer or reassign employees at any time at its sole discretion without cause or reason. Check out our Diversity, Equity & Inclusion Statement [ Compensation This position may be filled at any level listed in this posting. Level determination is based on the role’s minimum qualifications and the candidate’s directly relevant experience and scope of responsibility. The posted salary bands represent the full pay range for each role and reflect opportunities for compensation growth over time. The typical hiring ranges reflect where we reasonably expect to make offers to new hires based on relevant experience, qualifications, and internal equity. Level I

• Typical hiring range: $22.00 – $26.00 per hour
• Full salary band: $22.00 – $32.00 per hour

Level II

• Typical hiring range: $24.00 – $28.00 per hour
• Full salary band: $24.00 – $34.00 per hour

Level III

• Typical hiring range: $26.00 – $31.00 per hour
• Full salary band: $26.00 – $36.00 per hour

Compensation offers are made through our established compensation framework to promote fairness, consistency, and internal equity.