Senior Maintenance Manager

Senior Maintenance Manager

At C&W Services, we believe that Better Never Settles. We are committed to fostering a positive impact globally by empowering extraordinary people to deliver remarkable results. Join our team and make a difference.

As a Senior Maintenance Manager (SMM), you will lead maintenance and facility support activities for high-complexity sites, ensuring operational excellence and alignment with strategic goals. Reporting to the Regional Maintenance Manager (RMM), the SMM is responsible for leading Maintenance Managers (MMs) and site teams, driving safety-first practices, fostering a culture of development, and maintaining strong client relationships.

SMMs are expected to serve as strategic leaders who mentor other leaders, optimize performance, and deliver results aligned with C&W Services' and our client's objectives.

Key Responsibilities:

• Leadership and Strategy
• Provide leadership and strategic direction to MMs and site teams, ensuring alignment with company and client goals.
• Communicate the company's vision, mission, and strategic objectives to inspire and engage teams.
• Collaborate with RMMs to ensure regional goals are met and support client-specific initiatives.
• Employee Development
• Mentor and coach MMs and site leaders to build leadership pipelines and succession plans.
• Foster a culture of inclusivity, collaboration, and innovation by empowering leaders to drive team performance.
• Ensure career development plans are implemented, reviewed quarterly, and aligned with team and company goals.
• Safety Leadership
• Champion a safety-first culture by ensuring compliance with safety protocols, training, and corrective actions.
• Oversee safety metrics such as the Safety Leadership Index, and Good Catch/Near Miss reporting.
• Partner with Regional Safety Specialists to address site-specific challenges and lead initiatives to enhance safety performance.
• Operational Excellence
• Drive performance in preventive and predictive maintenance programs to maximize uptime and reliability.
• Monitor and achieve key performance indicators (KPIs), including uptime, PM/PdM completion rates, and Permanent Corrective Actions (PCAs).
• Oversee the resolution of Site Issue Management (SIM) tickets to ensure operational continuity.
• Client Collaboration
• Build and maintain strong relationships with site leadership, participating in Quarterly Business Reviews (QBRs).
• Act as a liaison to ensure seamless communication and alignment between C&W Services and the client.
• Collaborate with site leaders to identify and implement process improvements and enhance client satisfaction.
• Financial and Administrative Management
• Manage regional budgets and oversee site-level financials, including travel, expenses, and inventory management.
• Ensure team compliance with administrative tasks, such as timesheet approvals and training completion within established timeframes.
• Monitor and report site performance metrics to align with client and organizational objectives.

Basic Qualifications:

• Bachelor's degree in Industrial Maintenance, Engineering, Management, or a related field, or equivalent work experience.
• 7+ years of maintenance management experience, including leadership over MMs and multi-site operations.
• Proficiency in Microsoft Office Suite and Computerized Maintenance Management Systems (CMMS).
• Availability to provide 24/7 support and flexibility to travel as needed.

Preferred Qualifications:

• Advanced degree in Engineering, Business Administration, or related field.
• Certification in maintenance management or reliability (e.g., CMRP, CRL, PMP).
• Experience leading high-complexity operations such as robotics-based fulfillment centers.

Physical Demands:

• Ability to lift up to 50 lbs., crouch, kneel, bend, and reach as needed to install, move, or maintain equipment, including the use of aerial lifts or ladders.
• Ability to perform tasks wearing appropriate or required Personal Protective Equipment (PPE), including but not limited to hard hat, face mask, face shield, and composite toe shoes.
• Ability to walk 6-12 miles daily, including climbing stairs or navigating multiple floors, to facilitate work across multiple sites.
• Ability to perform duties in fluctuating temperatures and varying warehouse environments and type on a computer for 1-2 hours per day.

We're a global organization with a people-first approach, offering:

• Comprehensive Benefits: Medical, dental, vision, and more, starting from day one.
• Career Growth: Training, development, and advancement opportunities.
• Inclusive Workplace: Recognized as a Best Place to Work by the Human Rights Foundation.
• Work-Life Balance: Paid time off, holidays, and flexible benefits for growing families.
• Global Presence: Over 400 offices in more than 60 countries, providing opportunities to make a difference globally.

• Comprehensive Core Benefits: Medical, dental, vision, life and AD&D insurance, disability insurance, wellness programs, employee assistance programs, and access to virtual healthcare for you and your family.
• Support for Growing Family Benefits: Enjoy paid parental leave and access to emergency backup care to support your family when it matters most.
• Paid Time Off: Take advantage of paid time off, sick time, and holidays to recharge and maintain a healthy work-life balance.
• Retirement Savings: Build your future with our 401(k)-match program, featuring immediate vesting to help you save with confidence.
• Supplemental Medical Benefits: Enhance your protection with optional critical illness insurance, accidental insurance, and hospital indemnity insurance.
• Pre-Tax Benefits: Save on everyday expenses with commuter benefits, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).
• Home & Family Protection: Access auto & home insurance, legal benefits, identity theft protection, pet insurance to safeguard what matters most.

Ready to elevate your career? Apply today and join a team dedicated to safety, excellence, and making a difference!