Portfolio Operations Manager

Portfolio Operations ManagerThe Portfolio Operations Manager serves as the operational leader of the Portfolio Operations Lane within the Portfolio Management & Operations Office (PMO&O) and functions as the primary extension of division leadership across the Division's three-pillar operating model. This role is responsible for owning the portfolio operating rhythm, governance frameworks, executive coordination, and cross-functional integration that enables the Division Leader to effectively lead all inclusive organizational pillars simultaneously.The Portfolio Operations Manager partners closely with Delivery Directors, the General Manager – Model T, Program Managers, IG corporate stakeholders, and the broader PMO&O team to ensure portfolio activities remain aligned, visible, and executable. This role plays a critical leadership role during PMO&O stand-up, organizational mobilization, governance activation, and long-term operational maturity.ResponsibilitiesPortfolio Operating Rhythm ManagementOwn the Division's leadership operating rhythmCoordinate executive meetings, governance cadence, and strategic reviewsManage portfolio-level action tracking and follow-upPrepare executive briefings and leadership reportsDrive accountability for cross-organizational commitmentsCross-Functional IntegrationServe as the primary coordination point across Model T and PMO&OAlign organizational priorities across delivery and enablement pillarsManage portfolio-level dependencies and resource allocation discussionsResolve cross-functional escalationsFacilitate executive decision-makingGovernance & Standards OversightOversee PMO&O governance framework executionEnsure portfolio standards are consistently appliedChampion organizational consistency across delivery organizationsSupport audit readiness and operational reviewsStrategic Initiative ManagementLead strategic PMO&O initiativesCoordinate cross-divisional projectsSupport business growth opportunitiesDrive continuous improvement of the portfolio operating modelExecutive Operations SupportAct as a force multiplier for the Division LeaderManage executive communications and stakeholder engagementSupport executive presence at internal and client-facing eventsProtect leadership capacity and prioritize executive timeEscalation ManagementServe as the first escalation point for portfolio-level issuesCoordinate resolution across delivery organizationsMaintain visibility into critical risks and issuesProvide structured updates to leadershipQualificationsRequired Qualifications8–12+ years of experience in portfolio operations, PMO leadership, business operations, chief of staff, or executive operations rolesExperience supporting executive leaders across large, complex organizationsProven ability to manage cross-functional governance and coordinationStrong analytical, organizational, and communication abilitiesExperience driving operating rhythm and executive cadenceStrong stakeholder management and partnership skillsPreferred QualificationsExperience supporting:Managed services deliveryLarge-scale workforce solutionsManufacturing, semiconductor, or technical services environmentsMulti-program or multi-client portfoliosFamiliarity with Insight Global operating modelPMP, Lean Six Sigma, or equivalent certificationsKey Performance Indicators (KPIs)Executive operating rhythm consistencyCross-functional alignment effectivenessAction item completion rateEscalation resolution time