Boat Handler

Boat Handler

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests memories that will last a lifetime! We don't do this as individuals but as a passionate team that cares about making a difference in our guests' lives. We endeavor to be a highly effective, lean, and fast-moving organization. Boat Handlers are responsible for providing guests the proper equipment and information to safely navigate the river and unloading, loading, and securing all river vessels, accessories, and equipment. This is a seasonal, full-time or part-time position and reports to the Facilities Manager.

Duties & Responsibilities

• Provide high levels of customer service to the guests
• Ensure each guest is equipped with the necessary equipment (properly fitting life vests/paddles/tubes) and information to navigate the river safely
• Inspect equipment daily for any damages; tag/label for removal and/or repair
• Load/unload equipment (boats, paddles, life vests) at the beginning, end, and during each shift.
• Check the next day's reports and prepare equipment in advance as needed
• Speak and communicate clearly and eloquently with guests while commanding their attention for briefing safety speeches and important instructions
• Communicate with other departments to facilitate daily trip lists and reports
• Assist guests with launching and landing their vessels at the river's edge
• Verify reservation information for each guest from boat slips and accurately document boat #'s and launch times
• Maintain River Base cleanliness and appearance by regularly picking up trash and keeping tools and equipment in their proper place

Education/Training/Experience

• Customer service experience preferred
• Boating knowledge & river experience helpful

Qualifications/Requirements

• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, safety, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and positive attitude
• Required to work nights, weekends, and holidays
• Ability to follow instructions and be a part of a team
• Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management

Essential Physical Demands

• Able to lift to 100lbs.
• Able to remain in a stationary position
• Regularly move from river base to river base
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry lift, etc.
• Constant outdoor exposure to elements and weather

Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Northgate is also a proud participant of the E-Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Employment with Northgate Resorts is contingent upon a successful completion of any background or reference checks requested by the company.