Client Service Representative

Full-time Why Time Investment Company? We are a company that is driven by our Core Principles of Service, Excellence, Integrity, Generosity and Fun! We raise the bar on point-of-sale financing through our people, our culture, and our commitment to both dealers and customers. North of Milwaukee, our TIC office is in West Bend’s beautiful historic district filled with the charm of repurposed early 20th century buildings. With many restaurants to choose from and the Eisenbahn State Trail nearby for a quick stroll, you will always find something to do and see. Our Spanish Bilingual Customer Care Representatives work from the comfort of their home, providing warm and friendly customer service to our loan holders. They are always ready to answer questions and provide information about a customer’s loan, as well as happily assist them with their monthly payments. Welcome our new customers and review loan information with them Verify account information to ensure the customer’s needs are being met Interact with our customers in response to their inquiries about products and services, and to help resolve issues Support customers making their monthly payment or updating their information Create account notes that are clear and concise Make outbound calls to customers who are up to 29 days delinquent. Communicate with customers via email and text message. Work with title companies and banks inquiring about refinance requirements Support and live out our Core Principles – Service, Excellence, Integrity, Generosity and Fun 1000 sign on bonus after 90 days ~10% extra night and weekend shift differentials ~ Work-From-Home, including training period ~ Flexible work schedule ~ Computer equipment and headset provided ~ Tuition Reimbursement ~ Monthly bonus potential ~ Medical, Dental, Vision Insurance ~ Life Insurance, Short and Long-Term Disability ~ Paid holidays Ability to read, write, and speak fluently in both English and Spanish. ~ Ability to communicate effectively and professionally with customers both written and verbally ~2-3 years of customer service experience, including assisting customers by phone ~ Should be proficient in Microsoft Outlook; experience with a CRM program is desired ~ Previous call center and/or finance experience is a plus ~ able to work late 1-2 nights a week, as well as a rotating Saturday schedule (9am-noon) Currently hiring in: WI, FL, GA, IL, NC, OH, SC, TX, VA Language Skills Ability to read and interpret documents such as customer correspondence, accounts logs and procedure manuals. Ability to communicate effectively with customers and other employees of the organization. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to deal with problems, involving several concrete variables in standardized situations. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment.