Administrative Assistant - Child Support Services

Administrative Assistant

Jeffco Human Services department is looking for an Administrative Assistant to join the team!

As the first point of contact for customers and staff, the Child Support Administrative Assistant is responsible for coordinating all front-desk activities, including greeting guests and manning the front office with high integrity and a positive attitude. The ideal candidate is polished and detail oriented, handling a variety of general office support and receptionist duties including answering telephones, providing information, documenting calls, performing data entry, receiving inquiries and responding, assisting internal and external contacts, and resolving problems or referring inquiries to the appropriate personnel.

This role offers the opportunity to grow and learn from a team of administrative professionals who all work cohesively to support the Human Services Child Support team. This is a great opportunity for someone with strong problem-solving aptitude who enjoys working independently with the support and guidance from an established team.

SCHEDULE:

This position operates on a 4-day workweek (Monday-Thursday, 7AM-5:30PM) in-office.

This position is not eligible for remote work.

COMPENSATION:

Hiring Range: $21.00 $21.58 USD Hourly

Compensation will be determined based on education, experience, and skills.

Bilingual proficiency is an incredible asset to this team and a pay differential will be offered upon completion of communication skill test.

BENEFITS:

Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental, and vision insurance, paid time off and holidays including a starting bank of 40 hours of PTO for new hires, retirement matching, wellness programs, tuition reimbursement and more. For more information, click here for our Total Rewards summary.

ESSENTIAL DUTIES:

• Effectively multitask both reception and administrative duties with a flexible and positive attitude.
• Serves as first point of contact for customers and staff, performing a variety of general office support and receptionist duties including answering telephones, providing information, documenting calls, performing data entry, receiving inquiries and responding, assisting internal and external contacts, E-filing court documents and resolving problems or referring inquiries to the appropriate personnel.
• Proven ability to interact professionally and build rapport and trust with internal staff and clients. Resolve routine and time sensitive issues autonomously.
• Strong organizational skills, detail-oriented, ability to multitask effectively, and displays a willingness to take initiative and work independently.
• Works independently and efficiently to manage detailed information and prepares a variety of records and reports.
• Monitors the flow of paperwork and verifies documents for accuracy before electronically filing or retrieving documents.
• Exceptional communicator who proactively coordinates a clear dialogue between department and division staff.
• Performs administrative tasks in support of the department and division, including, creating and maintaining documents, and completing projects.
• Receives mail, documents, faxes and packages.
• Upload documents into electronic document storage.
• Other duties and responsibilities as assigned.

QUALIFICATIONS:

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click "apply" for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Minimum Qualifications:

• High School Diploma or GED
• One year of experience in an administrative or customer-facing role
• Note an equivalent combination of education and experience is acceptable

Preferred knowledge, skills and abilities :

• Bilingual speaking ability preferred but not required. Additional compensation is available to members who demonstrate bilingual language skills by completing an assessment.
• Previous experience as an administrative assistant or customer service representative in a fast-paced work environment.
• Excellent phone etiquette.
• Ability to articulate clearly and effectively to varying levels of customer.
• Proactive, with an ability to apply critical thinking.
• Strong time management and prioritization skills.
• Strong written and verbal communication.
• Provide other administrative and technical support as needed.

Additional Job Information:

• A valid Colorado driver's license is required for positions that drive on County Business in either a county or personal vehicle within 30-days of hire or beginning to serve as an intern or volunteer.
• Offer of employment is contingent upon successful completion of criminal history, motor vehicle report, fingerprinting, education verification, and/or references for all positions.

Accommodations Statement : We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring-related accommodations, contact View email address on click.appcast.io . This contact is for accommodation requests only and cannot provide application status updates.

APPLICATION:

Qualified applicants are encouraged to apply.

All applicants must submit an online employment application by 11:59PM on the posted cut-off date. Follow this link to apply now: Jefferson County Colorado Career Opportunities

• A resume and cover letter submitted with your application is encouraged but will not substitute for the information requested on the application.
• Current Jefferson County employees must apply through their employee profile in Workday.
• In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team if selected. To view the status of your application, please log into your candidate portal .

For more details on the recruitment process, please visit: