Patient Services Associate

Patient Services Associate Location: Katy, TX, USA Type: Full Time Posted: 17-Jun-26 Requisition ID: 2026-53841 Internal Number: 285283449 Responsibilities Welcome patients and visitors in a professional, friendly manner. Register and check in patients; verify demographic and insurance information. Collect copayments and outstanding balances. Schedule follow-up appointments and provide visit summaries or referrals as needed. Schedule new and follow-up appointments, including diagnostic testing according to clinical protocol. Confirm, reschedule, and communicate changes or delays promptly. Manage high-volume incoming calls using proper telephone etiquette. Record accurate messages and route inquiries to appropriate team members. Coordinate communication between patients, providers, and staff. Review and update patient demographics and insurance information. Verify insurance eligibility and benefits prior to appointments. Obtain and document pre-authorizations and referrals as required. Communicate coverage issues or policy changes to patients before visits. Assist patients with insurance inquiries and time of service payment expectations. Maintain knowledge of insurance requirements, including managed care and government programs. Prepare daily clinic schedules and complete chart prep for upcoming appointments. Support office operations, including faxing, scanning and indexing documents into the patient’s medical record. Provide compassionate assistance and resolve patient concerns promptly. Ensure patient confidentiality and compliance with HIPAA regulations. Contribute to a clean, safe, and welcoming environment. Qualifications Education: High school diploma or general education degree (GED) or equivalent combination of education and experience. Experience: 2-3 years recent experience in a related position in medical office setting preferred. Strong computer knowledge (Microsoft Office) preferred. Experience in coding, office billing, insurance and government payer regulations, and other third‑party billing requirements preferred. Knowledge of medical terminology. Superior customer service skills. Excellent verbal and written communication. Ability to work in a fast‑paced environment. Ability to work on multiple projects at one time. Ability to work as a team player. Ability to prioritize responsibilities and meet deadlines. Ability to work in a high‑stress environment. Benefits and Compensation Take great care of the patient, every day and every way. TM We offer comprehensive benefits in a vast array of plans that fit your life and lifestyle, supporting your health and overall well‑being. Benefits include: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA and HSAs, 401(k) plan, and Employee Stock Purchase Program. Some benefits are provided at no cost, while others require a cost share between employees and the company. Employees may also select voluntary plans and pay for these benefits through convenient payroll deductions. About Us Pediatrix Medical Group is one of the nation’s leading providers of highly specialized health care for women, babies, and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix‑affiliated clinicians are committed to providing coordinated, compassionate, and clinically excellent services to women, babies, and children across the continuum of care, both in hospital settings and office‑based practices. The group’s high‑quality, evidence‑based care is bolstered by significant investments in research, education, quality‑improvement and safety initiatives. Equal Opportunity Statement Pediatrix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. #J-18808-Ljbffr