Operations Manager

Position Summary

Acuren is seeking an Operations Manager to support operations in South Roxana, IL.


The Operations Manager is responsible to plan, deliver and promote services that meet client needs within a specific regional or geographical location in a manner that complies with safety, quality and financial goals, while providing strategic solutions to clients that enhance Acuren's position as a trusted business partner and reduce their costs to operate.

Responsibilities

Support the efficient and profitable delivery of technical services within a specific geographic or technical service area by:

• Hiring, retaining and managing the performance of staff who possess the necessary technical and safety qualifications to perform the available work;
• Appropriately scheduling manpower and ensuring consumable, equipment, fleet resources are available, maintained in good condition, and regularly audited;
• Ensuring compliance with company specific safety and quality programs and the appropriate use of procedures and administrative controls;
• Preparing price estimates for complex and detailed work packages;
• Performing regular site visits to engage technical staff in field and ensure projects are on schedule and within scope;
• Approving technical training recommendations;
• Ensuring appropriate policies and procedure are in place and support ongoing service improvements;
• Providing oversight to administrative functions to ensure accurate and efficient completion of

Manage financial performance by:

• Providing ongoing oversight and analysis of monthly financial reports, and monthly billable time reports, making necessary adjustments;
• Reviewing and approving operational expenses, DTR's and expense submissions;
• Participating in in the development of operational and capital budgets;
• Defining limits of authority with staff to ensure wise decisions are made with respect to the company resources;
• Effectively managing resources including facilities, vehicles, and equipment to ensure safe, secure, cost-effective and reliable use.

Ensure Service Excellence & Perform Business Development including:

• Collaborating with other Acuren leaders to build and develop client relationships based on the provision of exceptional service and ethical business practices;
• Engaging productively with existing and new clients to expand regional service offerings;
• Improving value of services offered and demonstrating innovative technology to customers;
• Utilizing site specific metrics to improve productivity and improve customer service;
• Seeking clarification of the client's expectations, clearly defining work-scopes, monitoring project execution and verifying customer satisfaction.

Other work duties as assigned.


Requirements

KNOWLEDGE, SKILLS & ABILITIES:

The position requires the following skills and abilities:

• Strong managerial skills with the ability to interact effectively with staff at all levels;
• Excellent communication, interpersonal and analytical skills;
• Proficiency in use of Microsoft Outlook, Word, Excel and PowerPoint;
• Excellent problem solving and conflict resolution skills to manage difficult customer interactions;
• Strong organizational and prioritization skills.
• Consistently demonstrates their understanding of, and compliance with, responsibilities under the provincial Occupational Health and Safety Acts and Regulations, and Acuren Safety and Quality Management Systems, policies and procedures.

EDUCATION:

• Bachelors degree in relevant field, supplemented by a minimum of 8 years of operational experience in an industrial/technical environment, 3 years of which is supervisory.
• NDT or other technical Certifications are preferred, as is knowledge specific to the technical field of assignment.

Benefits

• Competitive Salary
• Medical, dental, and supplemental insurance
• 401K Plan
• Paid Holidays
• Paid Time Off
• Pay Transparency: As per applicable state law the job posting pay range is $108,000 - $172,000/annually depending on experience and applicable certifications.

Working Conditions

• Travel may be required.

Company Overview

Acuren's strength begins with its people. Guided by our values- People First, Integrity Always, One Team, Higher Standards, and Innovative -we work to create safe, respectful, and high-performing environments for our employees, clients, and communities.

We are honored that our people have recognized Acuren as worthy of inclusion in the Forbes 2024 and 2025 list of Canada's Best Employers. This recognition reflects the importance we place on investing in our people, protecting everyone we work with, and acting with integrity in every engagement.

Acuren delivers comprehensive inspection, testing, certification, and asset integrity solutions that help organizations ensure critical assets are safe, compliant, and optimized for reliable performance. Our specialized expertise and advanced capabilities support clients across energy, industrial, and public infrastructure sectors.

Our services include inspection; traditional and advanced NDE/NDT; failure analysis; rope access; materials, field, and reliability engineering; drones; robotics; V-Deck; and condition-based monitoring. Through these capabilities, we help clients evaluate asset condition, manage operational risk, and make informed decisions throughout the asset lifecycle.

Our work supports the integrity and safety of assets across petroleum refining, pipelines, power generation, pulp and paper, mining, pharmaceutical, aerospace, and automotive industries. Acuren employs more than 5,000 professionals who support mechanical integrity and inspection programs across industrial sectors.

Our approach is practical and focused: provide capable local teams with certified, well-equipped personnel supported by trained and experienced leaders. Building on a strong heritage of safety, quality, and professionalism, we continue to advance technical capabilities and support reliability programs that create value for clients and employees.

Accessibility accommodations are available to applicants upon request. The company uses AI-enabled tools to organize candidate responses; these tools may be used during the screening or assessment process. #LI-BE1