Product Owner - Customer Identity & Access Management (CIAM)

Job Description

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• 6-month contract with strong potential for or full-time conversion or extension
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• Charlotte, NC – Hybrid schedule (3 days onsite, 2 days remote)
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• Standard business hours (Monday–Friday)
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• Business casual environment
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• W-2 only (not compatible with C2C or 1099); must be authorized to work in the U.S. without sponsorship
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• Applications will be accepted through November 13th, 2026
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Brooksource is seeking a Product Owner to support critical Customer Identity and Access Management (CIAM) initiatives across consumer-facing digital platforms. This individual will serve as the primary owner of a dedicated Agile squad backlog, partnering closely with business stakeholders, technology teams, and engineering teams to drive delivery of identity and access management capabilities that enhance security, customer experience, and digital access.

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This role is ideal for a Product Owner who enjoys working in a fast-paced environment, managing priorities across multiple stakeholders, and serving as the bridge between business and technology teams. The Product Owner will play a key role in translating business needs into actionable requirements, maintaining and prioritizing product backlogs, and ensuring development teams deliver solutions aligned with business objectives and customer needs.

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WHAT YOU'LL DO:

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• Partner with business, technology, product, and engineering teams to define priorities and delivery objectives for CIAM initiatives.
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• Own and manage the product backlog for a dedicated Agile squad, ensuring work is appropriately prioritized and aligned with business goals.
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• Write, refine, and maintain user stories, acceptance criteria, and functional requirements within Jira.
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• Lead backlog refinement sessions and ensure stories are properly groomed and ready for sprint execution.
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• Facilitate sprint planning, backlog grooming, and cross-functional product discussions.
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• Serve as the primary liaison between business stakeholders and technical delivery teams.
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• Collaborate with engineering teams to clarify requirements, remove roadblocks, and support successful delivery.
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• Support initiatives related to:
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• Customer Identity and Access Management (CIAM)
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• Customer registration and onboarding experiences
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• Authentication and authorization capabilities
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• Customer profile and identity lifecycle management
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• Digital security and access management solutions
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• Collaborate with stakeholders across business, product, technology, security, and operations teams.
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• Track product progress, dependencies, risks, and delivery milestones.
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• Participate in user acceptance testing (UAT) and validate delivered functionality meets business requirements.
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• Leverage stakeholder feedback, metrics, and business outcomes to drive continuous product improvement.
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REQUIRED QUALIFICATIONS:

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• 5+ years of experience as a Product Owner, Business Analyst, Product Manager, or related role.
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• Direct experience supporting Customer Identity and Access Management (CIAM) initiatives.
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• Experience owning and prioritizing Agile product backlogs for delivery teams.
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• Experience writing user stories, acceptance criteria, and business requirements.
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• Proficiency with Jira and Agile/Scrum methodologies.
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• Experience facilitating backlog refinement, sprint planning, and other Agile ceremonies.
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• Experience gathering requirements and translating business needs into actionable deliverables.
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• Experience working closely with software engineering teams and technical stakeholders.
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• Strong organizational, communication, and stakeholder management skills.
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• Strong analytical and problem-solving capabilities.
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PREFERRED QUALIFICATIONS:

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• Experience with identity and access management platforms such as Okta, Ping Identity, ForgeRock, Auth0, or similar solutions.
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• Experience supporting customer-facing digital products and platforms.
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• Understanding of authentication, authorization, single sign-on (SSO), multi-factor authentication (MFA), and identity lifecycle management.
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• Experience within banking, financial services, fintech, or other highly regulated industries.
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• Experience supporting enterprise digital transformation initiatives.
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WHAT SUCCESS LOOKS LIKE:

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• Successfully manages and prioritizes a healthy product backlog for a dedicated Agile squad.
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• Translates business needs into clear user stories, acceptance criteria, and actionable requirements for engineering teams.
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• Acts as an effective bridge between business stakeholders and technology teams.
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• Enables efficient backlog refinement, sprint planning, and product delivery processes.
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• Maintains visibility into delivery progress, dependencies, risks, and milestones while helping Agile teams execute effectively.
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• Delivers CIAM capabilities that improve customer access experiences, security, and operational effectiveness.
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Eight Eleven Group is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation, and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

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