CrowdStrike Technical Account Manager (TAM)

Job Description

ICW (Financial Services)/JP0123/Cybersecurity Operations Manager

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San Diego, CA - (Onsite)

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Contract

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Primary Objectives During the First Year:

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• Lead the successful implementation and onboarding of CrowdStrike services.
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• Establish governance , operational reviews, escalation paths, and service-management processes.
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• Manage CTEM operations and remediation coordination.
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• Manage Falcon Guardian / AIDR administration and operating processes.
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• Assist ICW in maturing security operations and incident-response processes.
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• Complete knowledge transfer and operational-readiness documentation before the end of the assignment.
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Required Experience and Qualifications:

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• 10+ years of cybersecurity experience spanning security operations, incident response, threat detection, exposure management, or managed security services.
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• 5+ years leading enterprise SOC , MDR, incident-response, or managed-security programs.
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• 3+ years of operational experience with CrowdStrike Falcon technologies, preferably Falcon Complete, Insight, Identity Protection, Exposure Management, Next-Gen SIEM, or Guardian / AIDR.
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• Experience in a senior client-facing role such as TAM , Security Operations Manager , SOC Manager , Service Delivery Manager , or Cybersecurity Program Manager .
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• Proven coordination across customers, cybersecurity vendors, and global systems integrators during implementation and operations.
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• Experience with critical escalations , governance , executive reporting , service reviews , and cross-functional remediation .
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• Ability to work onsite in San Diego for the 12-month assignment.
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• Strong communication skills and the ability to translate technical issues into business impact and clear actions .
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