Manager, Order to Cash (OTC) Portfolio Management

Clorox Is The Place

Clorox is the place that's committed to growth for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team.

Your Role At Clorox

Owns the end-to-end health and performance of an assigned portfolio of customers across the Order-to-Cash lifecycle, ensuring delivery of a best-in-class customer experience while driving strong financial outcomes. This role is accountable for monitoring customer performance, identifying risks and opportunities, and driving cross-functional resolution to improve order accuracy, reduce deductions, and optimize cash flow. The OTC Portfolio Manager partners closely with Sales, customers, and internal functions to ensure alignment to commercial terms and delivery of consistent, high-quality service.

In This Role, You Will

• Improve customer experience and service reliability across the OTC lifecycle
• Drive reduction in deductions and dispute volumes
• Enhance order accuracy and billing quality
• Support improvement in working capital performance (DSO, past due, cash application)
• Enable proactive identification of risks and opportunities at the customer level
• Strengthen alignment between Sales, customers, and operations

Customer Portfolio Ownership

• Own the end-to-end performance of an assigned portfolio of customers
• Monitor key performance metrics across the OTC lifecycle, including:
• Order accuracy
• Billing quality
• Deduction trends
• Cash application and unapplied cash
• Ensure adherence to contractual terms and service expectations

Customer Performance Management

• Conduct regular, holistic customer reviews to assess:
• Performance trends
• Risks and issues
• Opportunities for improvement
• Present actionable insights and recommendations to internal stakeholders
• Act as the primary point of contact for portfolio-related OTC performance

Issue Identification & Resolution

• Proactively identify issues impacting customer performance across:
• Order management
• Billing
• Deductions
• Cash application
• Coordinate cross-functional resolution with:
• Order Management
• Billing and Pricing
• AR / Credit
• Supply Chain
• Process & System Integration Managers
• Escalate critical issues and ensure timely resolution

Root Cause Identification & Elimination

• Identify recurring issues and systemic drivers impacting customer performance
• Partner with Process & System Integration Managers to diagnose root causes across systems and processes
• Collaborate with Controls, Data & Billing Integrity team to address data and control gaps
• Drive sustainable solutions that prevent reoccurrence

Customer & Commercial Partnership

• Partner with Sales and Commercial teams to ensure alignment on:
• Customer expectations
• Terms of sale
• Issue resolution priorities
• Engage directly with customers as needed to address performance issues and improve service delivery
• Provide insights to support customer negotiations and relationship management

Performance Monitoring & Insights

• Track and report key portfolio-level metrics, including:
• DSO and past due balances
• Deduction volume and trends
• Billing accuracy impacts
• Cash on account / unapplied cash
• Translate insights into actions that improve customer and financial outcomes

What We Look For

• Bachelor's degree in Business, Finance, or related field
• 58+ years of experience in OTC, AR, Customer Operations, or related field
• Strong understanding of end-to-end Order-to-Cash processes
• Experience working in a cross-functional, matrixed environment
• Strong analytical and problem-solving skills

Preferred

• Experience in Shared Services / GBS environment
• Exposure to BPO or outsourced operations
• Experience working directly with Sales or customers
• Knowledge of ERP systems (SAP preferred)

Workplace type: Hybrid