Business Office Manager

Business Office ManagerHelp lead the business operations behind an exceptional senior living experience.We're looking for an organized, proactive, and service-minded Business Office Manager to oversee key financial, payroll, HR administrative, and business office functions at [Community Name].This is an important operational role that works closely with the Executive Director and community leadership team while also serving as a trusted resource for residents, families, employees, vendors, and corporate partners.If you're comfortable balancing numbers, people, deadlines, and competing priorities - and you take pride in keeping the business side of an operation running smoothly - we'd love to meet you.About the OpportunityThe Business Office Manager plays a critical role in the financial and operational success of the community.Partnering closely with the Executive Director, department leaders, corporate accounting, Human Resources, and operational support teams, you'll help ensure business office processes are accurate, organized, timely, and aligned with company standards.You'll oversee responsibilities including resident billing, collections, payroll administration, accounts payable, employee records, onboarding support, financial documentation, and daily office operations while maintaining a welcoming, professional, and resident-focused environment.This role is ideal for someone who enjoys being at the center of an operation and can move confidently between financial responsibilities, employee support, resident and family communication, and day-to-day problem solving.What You'll OwnFinancial & Business Office OperationsCoordinate resident billing, collections, accounts payable, deposits, and general business office functionsMaintain accurate resident census changes, including move-ins, move-outs, transfers, and level-of-care updatesProcess deposits and maintain complete supporting documentationReconcile vendor accounts and assist with resolving account discrepanciesMaintain accurate resident, vendor, financial, and operational recordsSupport budget reviews, reporting processes, and other financial documentationPartner with corporate accounting to ensure accurate and timely financial processesProfessionally assist residents and families with billing questions, account balances, and collections conversationsPayroll & Employee AdministrationReview employee timecards for accuracy and support payroll administrationMaintain organized and confidential employee and personnel recordsSupport new-hire paperwork, onboarding, benefits documentation, and employee administrative processesPartner with Human Resources and community leadership on employee documentation and business-office needsSupport recruiting coordination and interview scheduling as neededHelp ensure required employee records and documentation remain current and completeCommunity Operations & Resident SupportServe as a trusted administrative partner to the Executive Director and department leadersAssist residents, families, employees, vendors, and visitors with questions and administrative needsProvide front-office coverage and support when neededAssist with community tours, resident interactions, and special events as appropriateMaintain office supplies and ensure the business office is organized and operationally readyCommunicate effectively across departments to help keep community priorities movingMaintain confidentiality and professionalism when handling sensitive resident, employee, and business informationParticipate in the Manager on Duty rotation and support community operations or urgent needs as assignedWhat Success Looks LikeResident billing, payroll, accounts payable, and administrative processes are completed accurately and on timeFinancial records, reconciliations, employee files, and supporting documentation are organized and currentResidents and families receive clear, professional, and responsive supportEmployee onboarding and payroll processes run smoothlyBusiness office deadlines are consistently metCommunity and corporate partners receive accurate information and strong follow-throughThe Executive Director can rely on you as a trusted operational partnerThe business office contributes positively to both the resident and employee experienceWho This Role Is ForWe're looking for someone who can balance financial accuracy, operational organization, and people-focused service.You may be a strong fit if:You're highly organized and naturally keep track of details and deadlinesYou're comfortable working with numbers, financial records, payroll, and business systemsYou can handle confidential information with professionalism and discretionYou communicate confidently with residents, families, employees, vendors, and leadershipYou remain composed when priorities shift or interruptions occurYou take ownership and follow issues through to resolutionYou enjoy being the person others can rely on to keep things organized and movingQualificationsBachelor's degree in Business, Management, Accounting, Finance, Human Resources, or a related field requiredMinimum 2 years of experience in payroll, bookkeeping, office management, accounting support, or business office operations requiredExperience with OneSite / RealPage requiredSenior living, healthcare, multifamily, hospitality, or another resident/customer-focused industry preferredExperience with payroll processing, accounts payable, billing, collections, reconciliations, and administrative coordination strongly preferredStrong verbal and written communication skillsStrong computer proficiency and comfort working across multiple business systemsStrong organizational, multitasking, and problem-solving skillsHigh level of accuracy and attention to detailAbility to maintain confidentiality and exercise professional judgmentAbility to work effectively in a fast-paced, onsite environmentCommunity-Specific Requirements[Senior living experience required/preferred][Manager on Duty rotation required][Weekend availability required][Additional software experience required/preferred][Other community-specific requirement]What Sets You ApartYou take ownership of the details without losing sight of the bigger pictureYou're equally comfortable reviewing a resident account and helping a family understand a billing questionYou catch discrepancies before they become larger problemsYou communicate clearly and professionally, even during difficult conversationsYou maintain a hospitality-focused mindset while managing financial and operational prioritiesYou're proactive, dependable, and solutions-orientedYou understand that strong business operations directly support a strong resident experienceWhy This RoleThe Business Office Manager has visibility into nearly every part of community operations.You'll work closely with leadership while gaining exposure to finance, payroll, Human Resources, resident services, staffing, compliance, and overall community operations.Your work helps create the operational foundation that allows community leaders and frontline teams to focus on delivering an exceptional resident experience.For someone interested in continued growth within senior living operations or community leadership, this role also provides valuable exposure to how the entire business works.Compensation & BenefitsAt IREG, we invest in our people, because strong leaders build strong communities.Full-Time Employees receive:Competitive hourly pay with growth potentialPaid Holidays available upon hireZayZoon Access available immediately - access up to 50% of your earned wages on demandPaid Time Off (PTO) eligibility after 90 days to support work-life balanceComprehensive Medical, Dental, and Vision Insurance effective the 1st of the month following 30 days of employmentLife Insurance, Disability, and Financial Protection Plans (Critical Illness, Accident Coverage, Legal & ID Theft Protection)Education Assistance to support your long-term career growthEmployee & Resident Referral Bonuses