Customer Service Representative

Job Description

Job Description

Madden Industrial Craftsmen is seeking a Customer Service Representative for our client in Alpine, AL. The successful candidate will bring strong communication skills, ERP experience, and comfort managing high-volume orders to support domestic and international clients in a fast-paced manufacturing environment.

Pay & Schedule

Pay: $18–$23/hr, DOE

Schedule: Day shift, Monday–Friday.

What You'll Do

• Serve as the primary point of contact for domestic and international customers, addressing orders, questions, complaints, and delivery updates with clear, professional communication.

• Enter and manage customer orders in Microsoft Dynamics 365 (D365), verifying pricing, quantities, delivery dates, and product codes prior to release.

• Track order progress, ensure timely customer confirmations, and maintain accurate documentation in the ERP system.

• Coordinate with production, laboratory, sales, and logistics teams on delivery timelines, custom color/sample requests, priorities, and shipment scheduling, including international shipments and customs documentation.

• Support Accounts Receivable tasks such as invoice checks, data entry, and basic reconciliations, providing backup coverage during absences or peak workload.

• Maintain strong customer relationships and handle challenging situations, including delivery delays, with professionalism and resilience.

What You'll Bring

• 2 years of experience in customer service, inside sales, production planning/pricing, or shipping and freight coordination in a manufacturing environment.

• Strong ERP experience, ideally with Microsoft Dynamics 365 (training available).

• Excellent communication skills, with the ability to stay calm and solution-oriented, including with upset or demanding customers.

• Strong organizational skills, accuracy, and reliability, particularly with high-volume data entry.

• Basic financial/accounting understanding to support Accounts Receivable tasks.

• High school diploma or GED required.

• Pre-employment drug screening and/or background check.

Benefits

• Medical insurance

• Paid sick time

• Holidays

• 401k matching

Work Environment

This is an office-based role within a manufacturing facility, working closely with production, laboratory, sales, and logistics teams to support customers and keep orders on track. Employees can expect a fast-paced, detail-oriented environment involving high-volume data entry, cross-departmental coordination, and regular communication with domestic and international clients.

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