Sr. Case Manager Immigration Bilingual Spanish

Job Title

BI Incorporated

Qualifications

Minimum requirements include:

• High School Diploma or GED.
• Bachelor's Degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred.
• At least two years of customer service or case management experience required; experience in fields related to law, social work, detention, corrections or working with multi-cultural clients preferred.
• Bilingual Spanish required.
• Valid driver's license required and the ability to safely operate a motor vehicle in order to perform home visits.
• US citizenship required.
• Ability to receive client's approval to work on contract required.
• Must live in the US 3 of the last 5 years (military and study abroad included).
• Effective verbal and written communication skills with employees, community contacts, government officials and clients. Ability to interpret and articulate rules, orders, instructions and materials. Ability to compose reports.
• Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies.
• Ability to deal tactfully with the public.
• Attention to detail.
• Must have great organizational and time management skills.
• Problem solving ability.
• Ability to deal with multicultural contacts with sensitivity.
• Basic knowledge of immigration laws, regulations and procedures.
• Basic computer skills.
• Ability to interpret electronic monitoring messages and daily summary reports.
• Ability to develop and maintain case records by performing data entry.
• Good typing skills to develop and maintain case records by performing data entry.
• Ability to work with computers and the necessary software typically used by the department.

Summary

The Government Site Specialist provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program's policies and procedures as defined by the Department of Homeland Security (DHS) contract. This position is operating independently at a government site without a Program Manager on site.

Primary Duties and Responsibilities

The Government Site Specialist works independently to manage all aspects of case management within the program requirements, including:

• Developing, implementing, coordinating, reviewing and updating case management and service plans for ISAP participants in conformance with state and federal regulations and program requirements.
• Meeting with participants regularly as required by contractual obligations.
• Developing and maintaining accurate and complete case records for all ISAP participants from entry to release from ISAP. Proactively managing cases using all appropriate tools and techniques. Maintaining confidentiality of all records.
• Managing program participant violations, including no-shows and repeat violators. Preparing documentation to acquire Department of Homeland (DHS) direction and action if disciplinary measures are necessary.
• Administering Security Plan for a specific office, including daily operations, security contingencies, emergencies and mitigation plans, security of Company and DHS employees, clients and the general public. Performing daily security check of the office area. Ensuring that all participant records are kept in locked files to maintain confidentiality. Preparing written reports for DHS as necessary.
• Reviewing and approving program participants' service plans to ensure compliance with state requirements and contractual obligations.
• Conducting intake interview and orientation session with each ISAP participant within contractual timeframes and requirements.
• Installing electronic monitoring equipment on ISAP participants as necessary and monitoring compliance with electronic monitoring program.
• Assisting ISAP participants with acquiring travel documents from the countries of citizenship. Maintaining a log of travel document information for each participant.
• Evaluating English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and the participants.
• Coordinating and facilitating translation services for ISAP participants, including emergency translation services.
• Providing ISAP participants with community resources including, but not limited to, transportation, medical, educational, financial, legal, religious and other social adjustment or facilitative resources. Identifying and coordinating services as required.
• Supervising ISAP participants while in Company offices.
• Establishing schedules for ISAP participants that include, but are not limited to, recreation, life skills, counseling as needed, group interaction, free time, religious services, visitation, immigration Court appearances, and access to legal services.
• Reviewing individual service plans, conducting risk/needs assessments and writing progress reports on a regular basis in compliance with contractual obligations.
• Coordinating with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations.
• Reporting on program violations in a timely manner using established reporting parameters.
• Conducting home visits to verify ISAP participants' places of residence in compliance with contractual obligations.
• Making referrals for emergency counseling for ISAP participants as needed.
• Conducting monthly audits of a specific office to ensure all program operations comply with the Quality Control Plan and contractual obligations. Preparing corrective action plans as necessary.
• Serving as the point of contact for DHS.
• Performing other duties as assigned.