Warranty Specialist

Why Work at Rehlko Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life. Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today’s world demands. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter. At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future! What We Offer At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide: Competitive compensation and benefits Work-life flexibility Recognition and rewards Development and career opportunities A safe and inclusive workplace Why You Will Love this Job Under the supervision of the Manager of Technical Services, the Warranty Specialist provides leadership in warranty administration which includes processing claims, system maintenance, policy review, recovery and procedure updates. The Warranty Specialist will work with Home Energy component suppliers in order to ensure that supplier authorization requirements are met prior to warranty repairs. Work with Purchasing, Production Quality and Services to establish supplier agreements that define warranty recovery terms and procedures. This hybrid role requires 3 days per week onsite from our Hattiesburg, MS location. Specific Responsibilities: Review and adjudicate warranty claims for processing. Administrate the return of warranty claims that do not meet Kohler warranty policy. Review and adjudicate sales policy adjustment claims. Secure approval by management of warranty claims over the Warranty Specialists approval limits. Review warranty publications and provide input /suggestions as needed to change policies. Review and resolve Kohler customer warranty issues as needed. Generate reports from the warranty system requested by management. Review reports as needed to assist the Manager of Technical Services in administration of warranty for the division. In conjunction with Services, administer the RMA (return material authorization) program for recall of failed supplier parts for analysis. Help monitor receipt of failed parts. Suggest opportunities for parts to return for evaluation and/or return to supplier. Provide information to Kohler distributors, dealers, and OEMs concerning warranty claims processing. Follow-up with customers on information requested to ensure claims are moving through the adjudication process. Handle issues concerning unit startups, registrations, and extended warranty applications that are brought to the attention of the warranty department. Develop, implement, and maintain warranty system documentation alerts, and notices in the on-line literature and in the on-line warranty system. Suggest changes or new warranty policies /procedures to provide enhanced warranty claim adjudication and/or reduce Kohler warranty processing costs. Maintain as needed the flat rates, warranty policies, and global parameters in the warranty system to ensure correct and efficient processing of warranty claims. Request Warranty Policy and Procedures manual changes to keep documentation current with policies. Assist as necessary with the entry of unit registrations and approval of extended warranty purchase requests. Execute tasks and projects assigned by the Manager of Technical Services. Contact for troubleshooting issues with the online warranty site as well as assisting users with questions related to claims processing, returns and specific warranty policies and procedures. Maintenance of users and security in the online warranty system. Requirements: A bachelor’s degree or an associate degree is preferred; alternatively, a minimum of two years of relevant experience is required Strong electrical and mechanical aptitude. Prior warranty or customer service experience in a related technical field is highly beneficial. Exceptional computer and typing skills with the ability to learn new systems quickly. Business training or experience, ideally within customer service, sales, or quality. Applicants must be authorized to work in the US without requiring sponsorship now or in the future. The Salary range for this position is $63,100.00-$79,500.00.The specific Salary rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. About Us Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at In addition to the investment in your development, Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more!? Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws. Americans with Disabilities Act (ADA) It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national, state, local, or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms, privileges, or conditions of employment because of a person's physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities, in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment, please contact View email address on click.appcast.io. Rehlko is an equal opportunity/affirmative action employer. Our Values Curiosity – Seek, learn, share Trust – Go farther together Pace – Focus to go faster Excellence – Find the win every day