Donor Relations & Data Steward, Annual Giving

Overview World Wildlife Fund (WWF), one of the world’s leading conservation organizations, seeks a Development Associate, Annual Giving. The Development Associate, Annual Giving will support WWF’s Partners in Conservation and Leadership Partner mid-level donor programs, which includes a hybrid of mass‑market communications and managed donor relationships. Reporting to the Director, Annual Giving, the Development Associate will support the team’s comprehensive fundraising and stewardship efforts, including donor correspondence activities, frequent donor inquiry routing and resolution, and direct response mail and email communications. This position will be part of a dynamic team of development professionals and will manage a stewardship portfolio of donors. The Development Associate will also develop and maintain CRM (Constituent Relationship Management) database processes, assist with budgeting and financial accountability, and act as a liaison to other teams within the department and the organization. In addition to a passion for WWF’s mission, the position requires exceptional communication, customer service and project management skills, and the ability to interact professionally with donors and other stakeholders. Salary Range: $56,700 - $70,900 Location: Washington, D.C. (Hybrid work structure with minimum of 2 days a week in office) Legal and Eligibility: Applicants must be legally authorized to work in the U.S. This position is not eligible for employment visa sponsorship. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Responsibilities Donor Communications and Correspondence – 60%: Manage donor inquiry processes to effectively and efficiently resolve requests or route to appropriate teams within WWF. Create donor‑facing responses and follow up via email, phone, and mail as appropriate, and enter all relevant information in CRM database. In collaboration with Annual Giving officers, maintain a targeted portfolio of donors in permanent stewardship and manage those relationships on behalf of WWF. Support Annual Giving team’s solicitation and stewardship activities, including data preparation and correspondence personalization. Ensure all correspondence is free from grammatical errors, using approved WWF language. CRM Database Processes and Data Integrity – 20%: Develop processes and protocols for data management to support team activities, including entry of marketing effort segmentation in collaboration with Lead Specialist, Direct Response, report preparation, and data reconciliation. Maintain accurate/clean donor data records, including contact information and communications preferences, in collaboration with fundraising operations, donor engagement, and research/prospect‑management teams. Review, validate and input collected data using established upload procedures. Coordinate with staff to resolve problems as needed. Ensure proper handling of gift documentation for the team. Process gifts of securities for the organization. Financial Accountability and Team Support – 15%: Prepare expense reports, review, submit and code invoices, and assist Annual Giving team with travel arrangements for donor meetings and events as necessary. Monitor expense reports for significant or unexpected variances. Prepare mailings, production of documents, reports and other materials. May assign work and coordinate projects performed by part‑time and temporary staff. Provide general orientation and training to the team and other colleagues as appropriate. Perform other duties as assigned – 5%. Key Competencies Analytical Thinking : Applies structured analysis to manage, validate, and interpret donor and operational data, ensuring accuracy, identifying trends or issues, and improving processes that support effective fundraising and stewardship activities. Interpersonal Communications & Collaboration : Communicates clearly and professionally with donors and collaborates effectively across teams to manage relationships, resolve inquiries, and support coordinated fundraising and stewardship efforts. Organization/Attention-to-Detail/Time Management : Ensures all facets of program execution are well‑managed, accurate, and completed according to standard operating procedures. Remains flexible and adaptable to shifting priorities and project timelines. Reliability & Follow‑Through/Initiative : Complete assigned work on time and according to expectations, take responsibility for troubleshooting and resolving potential challenges, and communicate outcomes and results with colleagues. Stakeholder Engagement : Represents WWF in conversation and correspondence with donors and prospects, projecting a poised, professional demeanor that conveys the organization’s reputation and standing as a global conservation leader. Project Management : Monitor, update, and manage projects on behalf of the team, communicate deadlines, and raise concerns if updates to project plans are needed. Qualifications Bachelor’s degree with 2‑4 years of specific experience in donor relations. Experience using a CRM (Constituent Relationship Management) system; familiarity with BlackBaud CRM or similar preferred. Experience using Microsoft Office Suite, project management tools, and other workplace software, including the ability to manipulate, analyze, and interpret data exported from these programs. Excellent oral communication skills; ability to proof, edit and finalize written correspondence. Excellent organizational ability and attention to detail. Ability to organize time, manage multiple tasks, and meet deadlines with minimal supervision. Demonstrates flexibility to changing situations and ability to balance competing demands and priorities. Experience planning and coordinating projects and meetings; familiarity with event planning a plus. Demonstrates ability to professionally represent WWF to donors, members and the public, and exhibits familiarity with development best practices and techniques. High standard of ethics, ensuring discreet handling of donor records and adherence to the Association of Fundraising Professionals Donor Bill of Rights. Committed to building and strengthening a culture of inclusion within and across teams. Alignment with WWF’s core values: Courage, Integrity, Respect, and Collaboration. Equal Employment Opportunity Statement World Wildlife Fund (WWF) promotes equal employment opportunities for all qualified individuals regardless of age, race, color, sex, religion, national origin, disability, veteran status, or any other characteristic protected under applicable law. #J-18808-Ljbffr Direct Marketing Fundraisers Association (DMFA)