Supervisor, Field Operations

Welcome!

Supervises technicians and helpers who are installing, maintaining, and servicing residential and/or light commercial HVAC equipment and accessories. Oversees daily work and ensures adequate staffing to meet customer needs, assists technicians with unusual or difficult assignments, trains and coaches employees, ensures that safety rules and practices are followed, and conducts quality-control checks on completed work. As needed due to staffing and customer needs, performs service, maintenance, and installation work. Work is performed under the direction of the General Manager.

Key Responsibilities:

• Reviews and monitors upcoming work to be performed in order to schedule and assign technicians and/or crews to maximize productivity and to meet the needs of the customer
• Conducts regular meetings with technicians and helpers on such matters as reviewing past performance and areas of concern; conducting training on lead generation; customer service, and company products
• and services; reinforcing safety rules and practices, and current and future goals and objectives.
• Assists technicians with major, unusual or difficult assignments and/or problems. Conducts quality control review of assessments of completed work performed to ensure work is performed in accordance with company practices and processes, expected workmanship, and efficiency and effectiveness.
• Trains employees on technical skills, company processes and procedures, and safety rules and practices
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
• Ensures company property, vehicles, and tools are being used, maintained and properly accounted for
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Ensures that the company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered/replenished as needed. As needed, completes material requisition forms and other related administrative activities.
• Demonstrates leadership to the field staff in the areas of customer focus and customer service; following company policies, procedures, and processes; safety rules, procedures, and practices; and the implementation of company initiatives
• Serves as a resource to the sales staff on technical issues regarding products and services
• Assists the General Manager with administrative tasks and other duties as needed or assigned
• As needed to meet customer needs, performs service, maintenance, and installation work
• Performs similar/other duties as needed or assigned

Qualifications/Skills:

• High school diploma or GED with additional training and 5 plus years' experience in HVAC with technical training certification required
• Demonstrated basic leadership skills
• Demonstrated ability to train others in technical skills and effective customer service
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
• EPA and safety certifications required
• Advanced skills in servicing heating, air conditioning, and ventilation equipment as well as related accessories
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
• Proficient and able to operate all necessary tools and equipment to perform various service projects
• Proficient at reading wiring diagrams and blueprints as well as troubleshoot problems with electrical, refrigerant, and duct systems on HVAC equipment
• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with no supervision
• Proficient and able to install a basic duct fitting
• Advanced skills in troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with no supervision.
• Ability to calculate heat gain and loss on buildings using approved methods
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
• Effective and efficient time-management and organizational skills
• Valid driver's license with acceptable driving record
• Available to work flexible hours and on-call shifts as needed
• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
• Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds
• The above statements are intended to describe the general nature and level of work being performed.
• They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

• Competitive Pay with incentive opportunities
• Paid Time Off and Company Holiday Pay
• Medical, Dental, and Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance and disability insurance options
• Supplemental benefit programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

Minimum Experience: 6+
Years Minimum Education: Bachelor's Degree

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email View email address on click.appcast.io