User Experience Architect III

POSITION SUMMARY:

The User Experience Architect III serves as a strategic leader in shaping and transforming the experiences of patients, visitors, and staff across The Johns Hopkins Hospital. Reporting to the Executive Director of Operations, this role drives the design and continuous evolution of end-to-end experiences spanning physical spaces, service delivery, workflows, and organizational touchpoints. By integrating human-centered design, service design, operational strategy, process improvement, and change management principles, the User Experience Architect III develops innovative, equitable, and sustainable solutions that elevate experience, improve operational performance, and advance the hospital's mission of excellence in patient care.

EDUCATION:

• Bachelor’s degree in an equivalent field required

WORK EXPERIENCE:

• Minimum six years’ experience in designing user interface and graphics for web-based applications, including corporate websites, Intranets, online catalogs, extranets, and information-based sites for both consumer and business-to-business customers.
• Experience working in the healthcare or academic medicine industry preferred.

Salary Range: Minimum 34.41/hour - Maximum 56.82/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.