Senior Operations Analyst

Role Overview Senior Operations Analyst in Salesforce’s Global Public Sector Business Unit. This role provides strategic leadership, drives global operational excellence, and fuels transformative innovation across the Strategic Ops team. Responsibilities Lead the orchestration and expansion of global RFx triage operations across all regions (e.g., EMEA, APAC, LATAM, ASEAN), driving operational models like Follow-the-Sun for true 24/7 coverage. Project‑manage innovation, configuration, and automation orchestration for the RFx triage intake and assignment process, focusing on AI and Agentic solutions. Oversee the operational process and system configuration for triage intake and assignment of complex, high‑value international RFx deals to Bid Managers, ensuring quality and compliance standards. Champion and maintain Agent‑first processes and tools to drive productivity and alignment with the Agentic Enterprise framework. Create and maintain strategic documentation, standardization, and training frameworks essential for scaling RFx Triage processes globally. Drive continuous improvement methodologies by capturing process exceptions and implementing innovation updates for RFx triage operations. Ensure compliance and quality assurance for the RFx triage system, maintaining policy adherence and service‑level agreements. Manage change to ensure seamless adoption of new automation and triage processes across global stakeholders. Conduct regular, high‑impact presentations featuring data analysis, dashboards, and reports to influence executive‑level decisions. Contribute to new market penetration and revenue growth by delivering automation and triage enablement projects from newly established regions. Required Skills & Experience Experience at a senior analyst (or equivalent) level in operations and execution. Ability to manage the scope and complexity of international operations across multiple countries. Background in developing and deploying scalable frameworks and AI‑driven process automation. Strategic communication and problem‑solving skills with a focus on executive presentations. Experience in bid management, proposal, or operations management within technology consulting for government clients. Ability to translate business requirements into working solutions using available tooling and products. Track record of driving measurable business results through process improvements while maintaining quality. Prompt engineering / LLM tools (ChatGPT, Claude, Gemini, Agentforce, Slackbot). No‑code/low‑code automation (Salesforce Flow, Slack automation). Process mapping & workflow redesign skills. Comfort with CRM/ERP data (Salesforce a big plus). Benefits Time‑off programs, medical, dental, vision, mental‑health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program, and additional benefits. For more details, visit Compensation The typical base salary range for this position is $94,000 – $142,300 annually. This represents base salary only and does not include bonuses, equity, or other incentives. EEO Statement Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Employees and candidates will be evaluated based on merit, competence, and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or any other protected classification. This policy applies to recruiting, hiring, promotion, compensation, and all other employment practices. #J-18808-Ljbffr Salesforce