Account Management Analyst

Position Summary In the Senior Analyst, Account Management role you will be responsible for managing complex client relationships, ensuring customer satisfaction, and driving customer success. This role requires excellent communication skills, a proactive approach to problem‑solving, and a passion for delivering exceptional customer service. Key Responsibilities Client Relationship Management: build and maintain strong relationships with clients, acting as the primary point of contact for all operational matters. Customer Service Excellence: ensure high levels of customer satisfaction by addressing client needs, resolving issues promptly, and providing exceptional service. Gathering and Processing Requirements: analyze complex client issues and assist in developing practical, efficient solutions. Lead client‑focused problem‑solving efforts, identifying root causes and effective solutions. Managing Account Performance: maintain responsiveness, reliability, and accuracy in service execution. Respond to customer feedback, inquiries, and escalations, ensuring concerns are addressed promptly. Act as a customer advocate, using internal resources to continuously improve the customer experience. Strategic partner to clients: anticipate needs, mitigate issues, and develop strong relationships to enhance retention and satisfaction. Collaborate with internal teams to drive client‑focused solutions. Project Management: track client issues, lead account‑specific initiatives, and oversee process improvements at the client level. Reporting: provide regular updates and reports on account status, client feedback, and areas for improvement. Problem‑Solving: proactively identify and address potential issues before they escalate, ensuring a smooth and positive client experience. Training and Development: stay updated with the latest industry trends, participate in training sessions, and share valuable insights with colleagues to foster growth. Mentorship: provide guidance and mentoring to junior staff, helping them develop their skills and grow within the company. Required Qualifications 2+ years of experience in an account management, employee benefits, or human resources focused role. 2+ years of experience with Microsoft Office Suite, especially Excel, PowerPoint, Word, Outlook, and web applications. Ability to travel up to 10% of the time. Ability to work a hybrid schedule in the Scottsdale, AZ office. Preferred Qualifications 3–5 years of experience in account management, insurance healthcare, benefits, or related industry. Knowledge of prescription benefit management (PBM) or self‑insured health plans. Experience working with multiple intranet and extranet systems, CRM, or adjudication platforms. Licensed for life and health insurance. Bachelor’s degree or equivalent work experience. Pay Range The typical pay range for this role is $46,988.00 – $102,000.00. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above. Benefits This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families, including medical, dental, vision coverage, paid time off, retirement savings options, wellness programs, and other resources. Employment Details Anticipated weekly hours: 40. Full‑time; hybrid schedule in Scottsdale, AZ. Application window closes on 06/06/2026. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr